Autopilot device registration through MS Partner Center fails

MaCo 0

Hello community,

I'm a reseller and often do Autopilot registrations for my clients, mainly related to notebooks from Microsoft, Dell, HP and Lenovo.

The registration is being done in the MS Partner Center where we have an established relationship to the clients with the CSV file that contains information like manufacturer, model number and serial number.

In most cases this works fine, but recently had some issues with Lenovo notebooks where the registration failed. We adjusted the CSV file and tried several different combinations (that normally work) but sometimes can't find a workaround.

I think it should normally work with these devices as we are talking about usual models like Lenovo ThinkPad L14 Gen 2.

Did someone maybe had similar issues and knows a workaround?
I'm not a professional with Autopilot but somewhere heard the OEM (like Lenovo) has to share device information with Microsoft and only when this has happened the Autopilot registration can be successful. Is that true or just a bad rumor?

I'm grateful for every advice.

Thanks a lot.

Rahul Jindal [MVP] 9,886 Reputation points MVP

2023-09-21T13:58:00.37+00:00

I am not aware of any ongoing issues, but Microsoft may be better placed to comment. A support case should be the way to go. Although, have you tried importing a single HWHashID?
MaCo 0 Reputation points

2023-09-21T14:02:28.8166667+00:00

@Rahul Jindal [MVP] HWHash is not really an option as the notebooks are directly shipped from the distributor's warehouse to the client (and often to residential addresses of users) and we just do the registration so no one has to work on the notebookd before the user does. We checked to use the PKID instead, but (also strange) those notebooks don't have one. But thanks for your answer anyway, maybe someone else has an idea.

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Autopilot device registration through MS Partner Center fails

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