I lost my two-factor authentication program and can't access my account now

Question

I lost my two-factor authentication APP INCLUDING TO MOPILE FORMAT and can't access my account now

Answer 1

Hi @ahmed ATTALLA,

If you lost your two-factor authentication program and can't access your account, you should contact the support team for the service you are trying to access. They will be able to assist you in regaining access to your account. Access this link: https://support.microsoft.com/contactus?ContactUsExperienceEntryPointAssetId=c31b6073-5abd-1a96-61a9-73e92e29f169 or call the support number based on your country and region.

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Answer 2

You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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