This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 92%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
When I access Cosmos DB through Azure portal, my settings don't contain a keys section so I am unable to find an Account Key to connect my DB to a BI platform.
@Oury Ba-MSFT I have opened connection strings, but I can only see one mongodb string to connect to the sever which follows the format of mongodb+srv://<user>:<pass>@url.com/parameters and its nowhere near as detailed as yours.
I am the owner so I don't see why i wouldnt have permission as i set it up. Ive only seen this because i logged in on the phone, but could it be due to needing to upgrade the account? (added image)
@MakiPan Thank you for sharing the image.
Oh, I see, there is an upgrade button on top of the page. Could you please click on the button and see if that helps.
Regards,
Oury
@Oury Ba-MSFT I've upgraded my account and still cant see anything....
@MakiPan The last thing I can think of it there might be an issue with your Azure Cosmos DB account.
I would suggest creating a support ticket so we can further check at your account.
Regards,
Oury
@MakiPan Thank you for your prompt response.
If you do not see the Keys, it is quite likely you do not have rights to view them. Check with the subscription owner and ask if you are restricted. This is the action you need to access keys, "Microsoft.DocumentDB/databaseAccounts/listKeys/action"
Can you include a screenshot of what you can see?
Regards,
Oury