10,955 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 57.99999999999999%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Hello Craig,
please check in your Azure policy if you allow Teams to be used. The message suggests that your policies disallows the Teams login.
I get an error whenever I try to join a Teams meeting
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Craig Simkin
5
Reputation points
Whenever I try to join a Teams meeting I get the following error:
"Request Id: a3726c0b-5fa6-42b8-806a-916b91650c00
Correlation Id: a980319a-3e81-4576-99f8-7df153573f5f
Timestamp: 2023-09-22T10:55:16Z
Message: AADSTS7000112: Application '1fec8e78-bce4-4aaf-ab1b-5451cc387264'(Microsoft Teams) is disabled. "
It then suggests I should contact our administrator. This would be me, but I've no idea what to do with this information. I am also unable to join Teams meeting from a browser window.
I've tried the usual tricks such as uninstalling and reinstalling and I can't find anything obvious to do in the admin console, so I'm a little out of ideas. Any help would be appreciated
Microsoft Teams | Microsoft Teams for business | Other
5 answers
Sort by: Most helpful
-
-
Craig Simkin 5 Reputation points
2023-09-22T13:44:20.34+00:00 We don't have an Azure policy. We just have Microsoft 365 subscriptions.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 86%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff2023-09-25T05:49:05+00:00 It seems that the error message you are getting indicates that Teams is disabled for your organization. There are a few possible reasons:
- Your organization has not purchased or assigned a license for Teams to your account. You can check license status in the Microsoft 365 admin center.
- Your organization has turned off Teams for some or all users in the Microsoft 365 admin center.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
-
Craig Simkin 5 Reputation points
2023-09-25T08:48:00.7633333+00:00 Many thanks that's very helpful.
When I go to org settings, I don't see Teams in there at all which might suggest we haven't purchased. Which leads me to a couple of additional questions:
Where within the admin console can I add Teams? I don't see anywhere obvious to do this.
Secondly, we don't really use Teams as an organisation, but we are occasionally invited to Teams calls/ meetings by 3rd parties. So I don't really want to have to pay for licences unless absolutely necessary. Until recently I've always simply been able to click on these links and join the meeting
-
Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
2023-09-25T09:09:33.2733333+00:00 Where within the admin console can I add Teams?
Do you mean like the following?
we don't really use Teams as an organisation, but we are occasionally invited to Teams calls/ meetings by 3rd parties.
So are you attending the meeting as a guest?
Based on your description, we're guessing that the organization that invited to Teams calls/ meetings turned off Teams for guest users in the Microsoft 365 admin center.
-
Craig Simkin 5 Reputation points
2023-09-25T09:14:33.5733333+00:00 Thank you.
We have a Microsoft 365 Apps for business subscription. When I asked about adding Teams, I meant, how (if necessary), do I add the Teams app to my subscription?
Yes, I was attending the meeting as a guest. I wouldn't know what the 3rd party's setup might be, unless there's a way I can tell from the invite.
-
Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
2023-09-25T09:24:04.2233333+00:00 About Purchase and manage Teams app subscriptions, you may refer to the article: https://support.microsoft.com/en-us/office/purchase-and-manage-teams-app-subscriptions-in-microsoft-teams-366cf30a-71ce-40bc-ba8b-96479ce690f5
Yes, I was attending the meeting as a guest. I wouldn't know what the 3rd party's setup might be, unless there's a way I can tell from the invite.
As far as I know, it needs contact the organization admin that invite you Teams calls/ meetings.
-
Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
2023-09-25T09:34:23.2333333+00:00 I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
Sign in to comment -
Craig Simkin 5 Reputation points
2023-09-25T09:40:34.3466667+00:00 I've asked the person who invited me to the Teams meeting whether this might be the problem, but won't know until they confirm.
As mentioned previously, I don't really want to pay for Teams licences when our only use is when we are joingin other people's meetings as guests.
-
Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
2023-09-26T01:16:14.5533333+00:00 Guest can participate directly in Teams meetings, which depending on how they join and what settings are configured by the meeting organizer or the IT admin. Other than that, it needs turn guest access in Teams Admin center > Users > Guest access > Allow guest access in Teams. This allows guests from other domains to join your teams and meetings.
Sign in to comment -
-
Craig Simkin 5 Reputation points
2023-09-26T09:09:30.3566667+00:00 It doesn't look like that's the problem as the 3rd party who invited me to the meeting say they have the setting allowing guests turned on. I've just ended up upgrading my Microsoft 365 licence to include Teams which has done the trick, but no idea why I couldn't join meetings as a guest.
-
Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff
2023-09-27T08:42:14.7933333+00:00 Usually, the error message indicates that the Microsoft Teams service has been disabled for your tenant. The solution is that the admin open Allow guest access in Teams, and then in the Office 365 admin center turn on MS Teams for all users. If the 3rd party who invited me to the meeting had set completely， you can try the following possible solution:
- Check and update Teams client.
- Try to uninstall and reinstall Teams.
- If you are using desktop client, you can try using the web version: https://teams.microsoft.com/.
- Try clear the Teams cache from your device.
If all of it is useless, I would recommend opening a support ticket so the support can take a deep look into this issue and do some further troubleshooting. Thanks for your understanding.
You may also contact support by Global Customer service Phone number.
Sign in to comment -