Microsoft Authenticator appears to be completely broken on iOS 17 as I've had this behavior on two phones. First issue: restoring from iCloud backup completely fails and I suspect it has to do with the authentication to Office 365/Microsoft timing out. I know the backup is there as I can see it in the app but when I go to sign in it gives me the spinning wheel of death and then the error "Something Went Wrong". Based on older posts from 2022 this was due to an issue with some backend thing at Microsoft. Before anybody asks: I reached out to support, they said they were desktop support and referred me here I know the backup exists, I can see it. I have tried removing the backup on the old phone and re-running it with no success. The auth flow is kind of working, I can get login prompts on my old phone but the response time is extremely slow The second (and possibly related) issue: I cannot sign into my Microsoft account in Authenticator on the new phone. Since I basically gave up on the backup I decided to re-add my account and just migrate codes manually. However the same thing happens: I sign in, verify it's me and then spinning wheel of death and a "Something Went Wrong" error. I have a hunch this is a Microsoft issue since it happened on both phones. I accidentally tried to sign into my O365 account on the old phone and it timed out too! This is incredibly frustrating as it means I have to keep my old phone around to use my Microsoft Account because I literally can't even turn off Two Factor Authentication in the Web UI which appears to be an entirely separate issue. Here are the Incident IDs for my in app "feedback" DSQDZP6Z - Backup enabled D9GFFE7B - Backup disabled

Microsoft Authenticator Fails To Login Or Restore Backup On New iPhone (iOS 17)

Ethan H 20

Microsoft Authenticator appears to be completely broken on iOS 17 as I've had this behavior on two phones.

First issue: restoring from iCloud backup completely fails and I suspect it has to do with the authentication to Office 365/Microsoft timing out. I know the backup is there as I can see it in the app but when I go to sign in it gives me the spinning wheel of death and then the error "Something Went Wrong". Based on older posts from 2022 this was due to an issue with some backend thing at Microsoft.

Before anybody asks:

I reached out to support, they said they were desktop support and referred me here
I know the backup exists, I can see it. I have tried removing the backup on the old phone and re-running it with no success.
The auth flow is kind of working, I can get login prompts on my old phone but the response time is extremely slow

The second (and possibly related) issue: I cannot sign into my Microsoft account in Authenticator on the new phone. Since I basically gave up on the backup I decided to re-add my account and just migrate codes manually. However the same thing happens: I sign in, verify it's me and then spinning wheel of death and a "Something Went Wrong" error.

I have a hunch this is a Microsoft issue since it happened on both phones. I accidentally tried to sign into my O365 account on the old phone and it timed out too!

This is incredibly frustrating as it means I have to keep my old phone around to use my Microsoft Account because I literally can't even turn off Two Factor Authentication in the Web UI which appears to be an entirely separate issue.

Here are the Incident IDs for my in app "feedback"
DSQDZP6Z - Backup enabled
D9GFFE7B - Backup disabled

Ethan H 20 Reputation points

2023-09-25T01:40:17.5733333+00:00

It only took multiple days but this issue appears to have been resolved, this question can be closed out
ciberjohn 0 Reputation points

2023-09-26T20:06:10.21+00:00

I still have the same issue. What was the resolution, Ethan H ?

I have uninstalled and installed it again ( fortunately, I was able to restore it from the backup), but the app just hammers the CPU on my phone to the point you can feel it heating ( and stays very responsive, of course )
Ethan H 20 Reputation points

2023-09-26T20:23:25.45+00:00

Unfortunately I don't think it was anything I did as it just started working and the login prompt became much more responsive.

If you're getting the same "Something Went Wrong" error while trying to log in or restore from an iCloud Backup it appears to resolution is just to wait a day or two. It's entirely possible some MS service is getting hammered from everybody upgrading phones but I never got a straight answer from support.

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Microsoft Authenticator Fails To Login Or Restore Backup On New iPhone (iOS 17)

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