Email deletion using Logic App

Question

I'm using Delete email(v2) for deleting the email in my logic app.
The problem I'm facing is, the deleted email goes straight into Recoverable items not into the deleted items list.
What might be the reason for this?

Answer 1

Hello @Sourav !

In Exchange Online, when you use the "Delete email (V2)" action in a Logic App, it performs a "hard delete" operation by default. A "hard delete" operation bypasses the "Deleted Items" folder and places the deleted email directly into the "Recoverable Items" folder (Purges subfolder). This is why you are observing the deleted email going straight into "Recoverable Items" instead of the "Deleted Items" folder.

You can instead use the "Move email (V2)" action in your Logic App and specify the target folder as "Deleted Items". This will perform a "soft delete" operation, and the email will be moved to the "Deleted Items" folder.

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I hope this helps!

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