Blue screen when using teams

Question

hi ,

i am getting blue screen whenever i join a meeting in teams

its for both app and web

kindly advice

Answer 1

For the final answer we will need a little more information regarding your scenario

• Do you get bsod every time you join a meeting regardless of meeting specifics (video disabled, microphone disabled, ...)?
• Did you already upgrade MS teams desktop app to latest version?
• Do you know when and what changed since you could connect to ms teams meeting without bsod (after MS update, after drivers update, change in hardware, ...)
• I would susspect some media device driver, which you could probably upgrade or downgrade. But to be sure, use BSOD analyzer you are most familiar with and analyze the BSOD dump file.

You could use

• WinDbg - https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger
• BlueScreenView - https://www.nirsoft.net/utils/blue_screen_view.html
• WhoCrashed - https://www.resplendence.com/whocrashed

BSOD dump location: https://www.technlg.net/windows/windows-crash-dump-memorydmp-file/

The goal is to identify what driver/process/... caused the BSOD, so you can continue in the right direction. If it will not be obvious after observing BSOD output, post back here.

Regards

Answer 2

@komait mansour

I'm sorry to hear that you're experiencing blue screen issues when joining meetings in Teams. Here are some steps you can try to resolve the issue:

1. Make sure your computer meets the system requirements for Teams.
2. Update your graphics card drivers.
3. Clear your browser cache and cookies if you're using the web version of Teams.
4. Try using a different web browser or reinstall the Teams app.
5. Disable any antivirus or firewall software temporarily and see if the issue persists.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---

Answer 3

I got the blue screen of death - 3 times yesterday within 1 sec after joining MS teams meeting.

As per the BSOD memory dump, it is showing ntkrnlmp.exe causing my PC to crash due to a bug check event.  The bug check was: 0x0000001e (0xffffffffc0000005, 0x0000000000000000, 0x0000000000000008, 0x00000000000 and suspected PROCESS_NAME: ms-teams.exe. i have attached the TXT version of dumps. any guidance to resolve this issue will be appreciated.

MSteams_crash_1.txt

MSteams_crash_2.txt