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Need complete escalation matrix of Microsoft Azure Support

Amit Kumar 6 Reputation points
2023-09-25T07:07:02.2066667+00:00

Dear Team,

We have subscribed Azure Standard support Plan, but we didn't get escalation matrix up to Global head.

Can anyone please help me on this to get complete escalation matrix.

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  1. JimmySalian-2011 42,166 Reputation points
    2023-09-25T08:56:11.52+00:00

    Hi Amit,

    Please check the detailed support plan matrix over here however for escalations you will have to contact your MS representative or Account Manager for the issues or incidents you have raised.

    https://azure.microsoft.com/en-gb/support/plans/response/

    Hope this helps.

    JS

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