Windows RDS Issue

Question

Hi

we are seeing a frequent disconnection to users every 15 days on the Windows RDS server hosted on Windows Server 2019. During the issue, we could see the below error. Once we restart the VM the issue is resolved. Any suggestions?

An error occurred when transitioning from CsrConnected in response to EvCsrInitialized. (ErrorCode 0x80004005)

Answer 1

I have the same issue on Windows Server 2016

An error occurred when transitioning from CsrConnected in response to EvCsrInitialized. (ErrorCode 0x80004005)

Any idea?

Answer 2

Hello Niranjan Ananthan,

The error message you provided, uggests that there is an issue with the Remote Desktop Services (RDS) component on your Windows Server 2019 Virtual Machine (VM). I would recommend the next:

1. Check for System, Security and Application Event Logs on the server for more detailed information about the error and operations running at the moment of the crash.
2. Run Windows Update on the 2019 VM in order to ensure that any bugs or issues have been patched
3. Perform a DISM health check and repair: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image?view=windows-11
4. Microsoft provides the Remote Desktop Services Diagnostics Tool (RDS Diagnostic Tool) to help diagnose RDS-related issues. You can download it from the Microsoft Download Center. This tool can provide detailed information about the RDS environment, including potential configuration issues and errors.

Download: https://www.microsoft.com/en-US/download/details.aspx?id=40890

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