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Can't open my own notebook in OneNote and OneDrive (Mac) with the desktop app. The Authenticator App replies a login error and cannot find my account.

Jörg Diringer 0 Reputation points
2023-09-26T08:58:03.0166667+00:00

I use OneNote on my Mac-Desktop with a company account and also want to include my personal note book. This was possible right now. Now, I got a new company account and it is not possible any more. The Authenticator App on my iPhone tells my the account cannot be found. Same message appears after a new registration of my personal account.

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
874 questions
OneNote Management
OneNote Management
OneNote: A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.Management: The act or process of organizing, handling, directing or controlling something.
174 questions
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  1. AllenXu-MSFT 16,876 Reputation points Microsoft Vendor
    2023-09-27T02:30:46.14+00:00

    Hi @Jörg Diringer,

    Try signing out of all Microsoft 365 apps and signing in again with your personal account. If the issue persists, install the reset tool for Mac: https://office-reset.com/ and select "Reset License and Sign-in".

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