Azure VPN connection issue

Adrien Vigier 0

hi there, the last couple of days I've not been able to connect to my Azure VPN, getting the error:
"Dialing VPN connection vnet-uks-nonprod-hub, Status = VPN Platform did not trigger connection"

Any idea what I should be doing to remediate this?

thank you for the help!

Tech-Hyd-1989 5,796 Reputation points

2023-09-26T10:12:36.5066667+00:00
Hello Adrien Vigier

There are a few things you can try to remediate the error "Dialing VPN connection vnet-uks-nonprod-hub, Status = VPN Platform did not trigger connection":

Check your VPN credentials. Make sure that you are using the correct username and password for your VPN connection.

Check your network connection. Make sure that you are connected to the internet and that your network connection is stable.

Restart your VPN client. This can sometimes resolve minor issues with the VPN connection.

Uninstall and reinstall your VPN client. If you are still having trouble connecting, try uninstalling and reinstalling your VPN client.

Check your VPN settings. Make sure that your VPN settings are correct. You can find the correct VPN settings for your Azure VPN connection in the Azure portal.

Contact Azure support. If you are still having trouble connecting, you can contact Azure support for assistance.

Here are some additional tips for troubleshooting the error:

Try connecting to a different VPN server. If you have access to another VPN server, try connecting to that server to see if the issue is specific to the original VPN server.

Check the Azure status dashboard. The Azure status dashboard provides information about the status of Azure services. You can use the Azure status dashboard to check for any known issues with the Azure VPN service.

Check the Azure VPN logs. The Azure VPN logs can provide information about the cause of the error. You can view the Azure VPN logs in the Azure portal.

I hope this helps! Let me know if you have any other questions.
KapilAnanth-MSFT 45,366 Reputation points Microsoft Employee

2023-09-28T13:07:02.5066667+00:00
@Adrien Vigier

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I understand that you are facing issues with your P2S Connection using Azure VPN Gateway.

Can you please provide more details,

Are you using certificate authentication or AAD authentication?

What is the SKU of your VPN Gateway

Is this error happening to a single client machine?

Or multiple machines are facing this issue

In case of AAD authentication,

May I ask if the same user is able to connect using a different device?

And if a different users is able to connect with this device?

Additionally, you can try the below

Fix Dialing VPN connection <VPN Connection Name>, Status = VPN Platform did not trigger connection : https://learn.microsoft.com/en-us/azure/vpn-gateway/vpn-gateway-troubleshoot-vpn-point-to-site-connection-problems#vpn-client-error-dialing-vpn-connection-vpn-connection-name-status--vpn-platform-did-not-trigger-connection

Restart the rasman (Remote Access Connection Manager) service

Make sure that your Windows OS has all the required updates/hotfixes installed.

Delete/Uninstall all WAN miniport network adapters from Device manager, and then click on Action > Scan for hardware changes or perform a machine restart.

Check if any 3rd party software and/or firewall blocking these P2S connections from the client-side upstream towards Azure

Cheers,

Kapil
KapilAnanth-MSFT 45,366 Reputation points Microsoft Employee

2023-10-03T10:42:06.6866667+00:00

@Adrien Vigier

Could you please provide an update on this post?

Kindly let us know if this helps or you need further assistance on this issue.

Thanks,

Kapil
Adrien Vigier 0 Reputation points

2023-10-03T10:45:57.62+00:00

hi! I have not changed anything and it's started working again as of yesterday ...
KapilAnanth-MSFT 45,366 Reputation points Microsoft Employee

2023-10-03T13:47:59.3366667+00:00

@Adrien Vigier

That is wonderful news.

Currently, Q&A platform does not support accepting one's own Answer.

Hence, I shall summarize our discussion and post it as an answer.

Please Accept the answer and close this thread. Original posters help the community find answers faster by identifying the correct answer.

Cheers,

Kapil
KapilAnanth-MSFT 45,366 Reputation points Microsoft Employee

2023-10-04T13:14:42.3066667+00:00

@Adrien Vigier

Just checking in to see if you have any queries on this.

If not, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread.

And, if you have any further query do let us know.

Thanks,

Kapil
KapilAnanth-MSFT 45,366 Reputation points Microsoft Employee

2023-10-05T13:32:50.1333333+00:00

@Adrien Vigier

Reaching out to check if there are any questions on this.

Please let us know if we can be of any further assistance here.

Thanks,

Kapil

Please Accept an answer if correct.

Original posters help the community find answers faster by identifying the correct answer.

1 answer

KapilAnanth-MSFT 45,366 Reputation points Microsoft Employee

2023-10-03T13:49:46.5333333+00:00
@Adrien Vigier

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I understand that you are facing issues with your P2S Connection using Azure VPN Gateway.

You can try the below

Fix Dialing VPN connection <VPN Connection Name>, Status = VPN Platform did not trigger connection : https://learn.microsoft.com/en-us/azure/vpn-gateway/vpn-gateway-troubleshoot-vpn-point-to-site-connection-problems#vpn-client-error-dialing-vpn-connection-vpn-connection-name-status--vpn-platform-did-not-trigger-connection

Restart the rasman (Remote Access Connection Manager) service

Make sure that your Windows OS has all the required updates/hotfixes installed.

Delete/Uninstall all WAN miniport network adapters from Device manager, and then click on Action > Scan for hardware changes or perform a machine restart.

Check if any 3rd party software and/or firewall blocking these P2S connections from the client-side upstream towards Azure

You informed us that the issue is no longer reproducible recently.

Please let us know should the issue resurface.

Thanks,

Kapil

Please Accept an answer if correct.

Original posters help the community find answers faster by identifying the correct answer.
Please sign in to rate this answer.

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