Hyper-V VM Lost Heart Beat Communication

Shabin Suresh 166

Hi Team,

We have a Hyper-V Server2019, it is running but can't connect with RDP and server manager. The screen is black and in Hyper-V manager shows a lost heartbeat communication. Could you please advise how to connect? I tried shutdown and starting but the result was the same.

Thanks,

Shabin Untitled

Accepted answer

Anonymous

2023-09-27T12:30:50.5066667+00:00

Since PowerShell reports (Get-VM) all is functioning normal it appears to be an issue with the Hyper-v management GUI. Might try moving to another host.

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Shabin Suresh 166 Reputation points

2023-09-27T12:35:55.2933333+00:00

Hi Dave,

I tried yesterday, The first option as move the VM to another host, unfortunately, it canceled with an error. Anyway, let me try again.

Thanks,

Shabin

Anonymous

2023-09-27T12:39:15.6533333+00:00

May need to shut it down and manual copy the VHD over.

Shabin Suresh 166 Reputation points

2023-09-28T05:22:02.6166667+00:00

Good morning Dave,

The VM moving to another host failed from the source.

Thanks,

Shabin

Shabin Suresh 166 Reputation points

2023-09-28T08:24:37.0933333+00:00

Hi Dave,

Moved to new host, still the same issue, I
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3 additional answers

Anonymous

2023-09-26T22:00:54.7466667+00:00

Might check the settings here and if needed turn off, reboot, turn on again.

https://learn.microsoft.com/en-us/windows-server/virtualization/hyper-v/manage/manage-hyper-v-integration-services#turn-an-integration-service-on-or-off-using-powershell

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Shabin Suresh 166 Reputation points

2023-09-26T22:04:16.9966667+00:00

Let me go through this, Thank you.

Shabin Suresh 166 Reputation points

2023-09-26T22:05:35.3266667+00:00

Morning,

from Power shell not getting status but the server is running, and IIS and SQL ports are reaching.

Shabin Suresh 166 Reputation points

2023-09-27T07:11:26.12+00:00

Shabin Suresh 166 Reputation points

2023-09-27T07:12:31.1033333+00:00

Can you advice, what is the next step for troubleshooting?

Thanks,

Shabin
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Anonymous

2023-09-28T12:37:14.1833333+00:00

Moved to new host, still the same issue, I

Might try to turn off, reboot, turn on again.

https://learn.microsoft.com/en-us/windows-server/virtualization/hyper-v/manage/manage-hyper-v-integration-services#turn-an-integration-service-on-or-off-using-powershell
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Shabin Suresh 166 Reputation points

2023-09-29T13:08:22.9233333+00:00

Hi Dave,

Created another VM using a backup from Acronis, now RDP is working and we will restore DB, so everything is fine now.

Thank you so much and appreciate your prompt response.

Thanks again,

Shabin

Anonymous

2023-09-29T19:17:17.7366667+00:00

Glad to hear, you're welcome.
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Anonymous

2023-09-26T21:25:46.8566667+00:00
One VM or all? RDP from another desktop? What do you get from?

Get-VM | select Name, State, Status

What happens if you stand up a new one for testing?
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Shabin Suresh 166 Reputation points

2023-09-26T21:33:11.9333333+00:00

One VM has the issue, RDP from another pc not working. Let me check the status.
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Hyper-V VM Lost Heart Beat Communication

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