Windows Explorer Crashes / Microsoft Team

Question

Hi Experts / Community Members,

 

We are facing very annoying issue from past three weeks on our company windows systems.

 

Issue Description: When user is working on multiple applications like word, outlook, excel and Microsoft Team the screen goes black and white abruptly.

 

I have found that Windows Explorer restarted.

 

Restarting application or service 'Windows Explorer'. Event ID: 10003

 

Further i have found that issue is causing due to an error.

 

Product: Microsoft Teams Meeting Add-in for Microsoft Office -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\SysWOW64\vcruntime140.dll. System Error 5. Event ID: 11321

 

Steps Taken:

 

To troubleshoot this i have taken following steps.

 

1. Give Administrator Privilege to User
2. Minimize User Account Control Settings
3. Uninstall Microsoft Team (New)
4. Remove Microsoft Team Add-in from Outlook
5. Uninstall Visual Studio VC++ and install latest from Web (vc_redist.x64 file)
6. Replace msvcp140.dll from (C:\Windows\SysWOW64)

 

 

The issues occurred on Windows 10 or Windows 11 having. Microsoft Office 2016 (MSI Version).

 

Logs Uploaded / Placed on following Link

27092023.evtx

Answer 1

• If the issue persists, you can try taking ownership of the file and then granting yourself the necessary permissions to modify it. Here's how:

1. Right-click on the file vcruntime140.dll in C:\Windows\SysWOW64\ and select "Properties."
2. Go to the "Security" tab.
3. Click on "Advanced" at the bottom.
4. In the "Advanced Security Settings" window, click on the "Change" link next to the owner's name.
5. Enter your username in the "Enter the object name to select" field and click "Check Names." Your username should become underlined.
6. Click "OK" and then check the box that says "Replace owner on subcontainers and objects."
7. Click "Apply" and "OK" to close all the windows.

Adjust Permissions:

• After taking ownership, you may need to adjust the file permissions to allow modifications. In the "Properties" window for the file, go to the "Security" tab and click "Edit" under "Permissions."
• Add your user account if it's not listed, and make sure it has "Full control" or at least "Modify" permissions.

1. Reinstall the Software:

• If the error persists, consider uninstalling the software or application that's causing the problem and then reinstalling it. During the installation, make sure to run it as an administrator.