I can't connect with a PIN code

Question

I can't connect with a PIN code

26778214 5

Hi,

I recently logged in my computer with a new Microsoft Account for my new company, and windows ask me to change my pin code for a stronger.

Where can I change the settings of security of the device of my organisation.

I suppose this setting is on Azure, but i don't found where!

Thanks for your help

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Answer 1

Givary-MSFT 35,686 Microsoft Employee Moderator

Hi @26778214 Thank you for reaching out to us, As I understand you have been prompted to change the PIN on your device.

PIN which is being prompted on your windows device is known as Windows Hello (tied to the device) is a more personal, more secure way to get instant access to your Windows devices using a PIN, facial recognition, or fingerprint.

Please refer to this https://support.microsoft.com/en-us/windows/change-your-pin-when-you-re-already-signed-in-to-your-device-0bd2ab85-b0df-c775-7aef-1324f2114b19 which has the steps on how to reset the pin.

Let me know if you have any further questions, feel free to post back.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

26778214 5 Reputation points

2023-09-28T10:04:07.04+00:00

Actually, it's not the problem ( i think)

I have this message, since i connect my new account from my new company,

And i'm the admin of this company, so me and all my co-worker have the same message, but i don't want for them to be forced to not use PIN code.

When I "click here to fix it" i have this :

And you see it's the organization that requires a more complex PIN, but I'm the admin of the organisation 😭 and I don't find how to delete this security

Thank's a lot for your help
Givary-MSFT 35,686 Reputation points Microsoft Employee Moderator

2023-09-28T10:26:45.18+00:00

@26778214 usually pin complexity comes from a group policy setting - https://learn.microsoft.com/en-us/windows/security/identity-protection/hello-for-business/hello-manage-in-organization#:~:text=as%20a%20gesture.-,PIN%20Complexity,-Policy (gpresult /r or gpresult /h C:\gpo.html) see if this helps to find who is enforcing this pin prompt.
26778214 5 Reputation points

2023-09-29T14:37:11.62+00:00

Oh, okay,

I think that what i was looking for, i just have a small final issue 😅.

I don't found the page of settings

At the beginning of the page we can see that, but where are these policy settings 😭

Is it a web page? On Microsoft Azure ? or on my windows device ? (i have a Windows 11 Home, not business. It is important ?)
Givary-MSFT 35,686 Reputation points Microsoft Employee Moderator

2023-10-04T04:30:28.5666667+00:00

@26778214 Apologies for the delayed response, Windows hello settings can be configured either via Group policy (applicable it is on-premise domain joined) or via Intune(if the device is Azure AD joined)

Reference - https://learn.microsoft.com/en-us/mem/intune/protect/windows-hello

Above information should help in where we are getting these settings.
Givary-MSFT 35,686 Reputation points Microsoft Employee Moderator

2023-10-06T04:46:34.54+00:00

@26778214 Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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I can't connect with a PIN code

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