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Microsoft authenticator Request Denied

Bruno Zanca 5 Reputation points
2023-09-28T12:22:08.62+00:00

Hi Everyone
My Authenticator blocks the request in the app before it reaches the requested cell phone, this occurs because I accidentally clicked on I don't recognize(no, it is not me) this request in the APP

After that it stopped sending notifications and I received denied before reaching the app with the error below

Microsoft authenticator Error Code: 500121

  1. How do I unlock this?

enter image description here

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,154 questions

2 answers

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  1. Nytsky 5 Reputation points
    2023-10-23T08:29:27.7466667+00:00

    I have the same problem I can't open my school emails now

    1 person found this answer helpful.
  2. Azizkhon Ishankhonov 355 Reputation points
    2024-01-15T16:33:38.5866667+00:00

    First of all, make sure that the Authenticator app is updated and that you are using the latest version

    There are several ways to resolve this issue.

    1. You can enter the security code manually.
      1. Open your authenticator app and copy the security code for your account
      2. Click enter the security code link and enter the security code from step (a)
      3. If there is no success go to step 2
    2. Ask your administrator to remove the linked MFA app from your account and re-configure your MFA again