Loading device's View and/or Raw data is extrimely slow

Vkurd 81

Loading device's View and/or Raw data is extremely slow

I am located in Chicago, US
I confirmed no IoTC outages here: https://status.azure.com/en-us/status
I tried to reset browser, PC, entire system - no improvements
I confirmed no issues with internet bandwidth
My application receives and models almost 300 data points. Could that be an issue of too much data?

Regards,
Vitaly

Sri Harsha Kalavala 6 Reputation points Microsoft Employee

2020-10-24T18:17:42.923+00:00

IoT Central team member here 🙋‍♂️

Do you see this slowness across your IoT Central application or just on device/rawdata views? Can you let me know your Application ID so I can check a few things on our end?
Vkurd 81 Reputation points

2020-10-24T19:46:11.507+00:00

Hello Harsha, thank you for the response.

The IoTC access is very quick.
I see a slowness on the device/view/rawdata views (it could takes several minutes to access the data).
I also see extreme slowness with accessing template and saving/publishing a new template (up to several minutes of spinning wheel).

Application ID is: eb76400d-10e7-435c-af00-84baf04da59f
Device: vitaly-fx30s-01
QuantumCache 20,261 Reputation points

2020-10-26T15:59:35.307+00:00

Hello @Vkurd , Sorry for the inconvenience caused, we are working on this issue with our Team and will be getting back soon.

Please confirm which environment is being affected by this issue Prod/Dev/Test?
When did it start or first identified?
Vkurd 81 Reputation points

2020-10-26T21:11:55.84+00:00

Hello Satish,

It is in the development environment. Started a few days ago.

Regards,
Vitaly
QuantumCache 20,261 Reputation points

2020-10-27T16:14:58.967+00:00

Hello @Vkurd , We are awaiting a response on this from our team, please stay tuned.
Vkurd 81 Reputation points

2020-10-28T20:34:42.74+00:00

Hi Satish, do you have any updates? In addition to View and Raw Data slowness, the loading Profile View is extremely slow. Same for saving and publishing a new profile - it is very slow, and often fails with error message.
QuantumCache 20,261 Reputation points

2020-10-28T20:59:33.68+00:00

Hello @Vkurd ,

We are really sorry for the inconvenience caused by this matter. The engineering team is actively working on this issue fix.

I am actively doing the follow-up with the Product Team, so, please stay tuned.

Thank you,

Satish.

Accepted answer

QuantumCache 20,261 Reputation points

2020-11-03T20:18:39.887+00:00

Update: 11/03/2020

Hello all,

We have an active product issue that is worked upon and we are actively tracking the same.
Please comment below if you face a similar issue.
The fix is supposed to be released by end of this week. Sorry for any inconvenience caused in this matter.

Update: 11/18/2020
The fix is now released and there should be no issues. Please leave your comment in below section if you have any issues.

Thank you,

Satish.
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Erol SERTER | PEAKUP 0 Reputation points

2024-01-16T12:44:07.2866667+00:00

Hello, I have an issue like this: the raw data is loading extremely slowly. It takes about 5-10 minutes. This issue started today. Regards,
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Loading device's View and/or Raw data is extrimely slow

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