The operation failed because Microsoft Azure Recovery Services Agent was unable to contact Microsoft Azure Backup.

Question

The operation failed because Microsoft Azure Recovery Services Agent was unable to contact Microsoft Azure Backup.

peterpanLoL 0

Hello :)

I got today around 12 o'clock the problem that the Mars Agent runs on an error when saving at metadata calculation.

that no connection to Azure is possible.

DLSErrorCode: 34641

Error Code: 0x80990B2A

Message:

The operation failed because Microsoft Azure Recovery Services Agent was unable to contact Microsoft Azure Backup.

Vinodh247 34,661 Reputation points MVP Volunteer Moderator

2023-09-29T15:07:40.9333333+00:00

Hi peterpanLoL,

Thanks for reaching out to Microsoft Q&A.

Did you go through this already? official troubleshooting guide from MS states a fix for this.

https://learn.microsoft.com/en-us/azure/backup/backup-azure-mabs-troubleshoot#registration-and-agent-related-issues

Please 'Upvote'(Thumbs-up) and 'Accept' as answer if the reply was helpful. This will be benefitting other community members who face the same issue.
peterpanLoL 0 Reputation points

2023-09-29T15:49:36.0066667+00:00

Thx but i did in the First Steps all This.
Vinodh247 34,661 Reputation points MVP Volunteer Moderator

2023-10-01T06:25:01.77+00:00

strange! do you have proper support plan? if so reach out to MS support so as to reach a faster resolution.

https://azure.microsoft.com/en-us/support/create-ticket/
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-10-06T14:45:33.1266667+00:00

@peterpanLoL Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-10-09T17:12:24.0233333+00:00

@peterpanLoL We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.

1 answer

Your answer

Vinodh247 34,661 Reputation points MVP Volunteer Moderator

2023-09-29T15:07:40.9333333+00:00

Hi peterpanLoL,

Thanks for reaching out to Microsoft Q&A.

Did you go through this already? official troubleshooting guide from MS states a fix for this.

https://learn.microsoft.com/en-us/azure/backup/backup-azure-mabs-troubleshoot#registration-and-agent-related-issues

Please 'Upvote'(Thumbs-up) and 'Accept' as answer if the reply was helpful. This will be benefitting other community members who face the same issue.
peterpanLoL 0 Reputation points

2023-09-29T15:49:36.0066667+00:00

Thx but i did in the First Steps all This.
Vinodh247 34,661 Reputation points MVP Volunteer Moderator

2023-10-01T06:25:01.77+00:00

strange! do you have proper support plan? if so reach out to MS support so as to reach a faster resolution.

https://azure.microsoft.com/en-us/support/create-ticket/
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-10-06T14:45:33.1266667+00:00

@peterpanLoL Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2023-10-09T17:12:24.0233333+00:00

@peterpanLoL We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.

Answer 1

@peterpanLoL Sorry for the inconvenience this must have caused you!

The errors you are seeing with the Azure backup agent indicates that there was an issue with the backup operation. Here are some steps you can take to troubleshoot this issue:

Check the backup logs: Check the backup logs for any errors or warnings that might indicate the cause of the problem. You can find the backup logs in the following location: C: Program Files\Microsoft Azure Recovery Services Agent\Temp\CBEngineCurr.errlog.
Check the disk space: Make sure that there is enough disk space available on the volume where the backup is being stored. If the volume is running low on disk space, it can cause backup failures.
Check the network connectivity: Make sure that there is no network connectivity issue between the source machine and the backup server. If there is a network connectivity issue, it can cause backup failures.
Check the backup schedule: Make sure that the backup schedule is configured correctly. If the backup schedule is not configured correctly, it can cause backup failures.
Check the credentials: Make sure that the credentials used to authenticate the source machine with the backup server are correct. If the credentials are incorrect, it can cause backup failures.
Check the backup agent version: Make sure that you are running the latest version of the Azure backup agent. You can find the latest version in the Azure portal, or download it from here: https://aka.ms/azurebackup_agent.

If none of these steps resolve the issue, you may need to contact Microsoft Azure technical support team for further assistance.

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The operation failed because Microsoft Azure Recovery Services Agent was unable to contact Microsoft Azure Backup.

1 answer

Your answer