Windows server 2022 21h2 blue screer after installing KB5030216

Question

HI,

After a new installation of Windows Server 2022 version 21H2 everything goes perfectly.

Following the first KB5030216 update the system crashes generating a blue screen and memory dump.

Unable to delete update, system freezes again after startup.

Only system recovery possible.

How can I solve the problem?

Thank you

Marco Dell'Oca

Answer 1

I'd start by checking here and with server manufacturer about support for the hardware.

https://www.windowsservercatalog.com/

--please don't forget to close up the thread here by marking answer if the reply is helpful--

Answer 2

Hello,

According to your description, the issue happened after installing the update. I check it is a September security update. I suggest that we could install KB5033118 to replace it. This is December update. I will cover some hotfix and repair system files.

1.If we could not boot into system. Try to check recovery mode (Safe Mode). Booting in Safe Mode can help you diagnose if the issue is caused by a non-system driver or software. To do this, restart your PC and press the F8 key (or Shift+F8 in some systems) before the Windows logo appears. From the options, select ‘Safe Mode’. If your PC works normally in Safe Mode, the issue is likely caused by a non-system driver or software.ws logo appears. From the options, select ‘Safe Mode’. If your PC works normally in Safe Mode, the issue is likely caused by a non-system driver or software.

Meanwhile, we could try to uninstall the update in Safe Mode.

2.Update Drivers: An outdated or incompatible driver can cause system freezes. Go to the manufacturer’s website of each of your hardware components and download the latest drivers.

3.Clean Boot: A clean boot starts Windows with a minimal set of drivers and startup programs. This can help you identify if the issue is caused by a background program. To perform a clean boot, press Win+R, type ‘msconfig’ and press Enter. In the ‘General’ tab, select ‘Selective startup’ and uncheck ‘Load startup items’. In the ‘Services’ tab, check ‘Hide all Microsoft services’ and click ‘Disable all’. Click ‘OK’ and restart your PC.

If the issue still insists, I suggest that we could perform a system restore.

Regards

Answer 3

Not sure if you're still having this issue, but the 2025-01 (KB5049983) cumulative update for Windows Server 2022 (21H2) has bluescreened one of my domain controllers. I even downloaded the update from the update catalog, but after installation, the bluescreens came back.

I was able (twice) to roll back the update with the following steps:

At the Advanced Options page, choose the "troubleshooting" option to open a command prompt.

Run the DISM command to revert all pending updates:

• mkdir c:\scratch (The command helps to create a new directory called Scratch)
• dism /image:c:\ /scratchdir:c:\scratch /cleanup-image /revertpendingactions

 After reverting the changes, exit from Command Prompt and restart your machine from the system hard drive.

I got this info from the following post: https://techcommunity.microsoft.com/discussions/windowsserver/windows-server-2012-r2-randomly-hangs-error-code-0xc000021a-boot-loop/3414853

Pause the updates with the hope that the 2025-02 update will not have the same effect. Hope this helps!