First Response In is not changing

Anonymous
2023-10-01T11:50:19.2333333+00:00

 Hi

Would like your assistance why when indicating the "First Response Sent" to "Yes" The "First Response Is“ still counting

Following step-by-step the definition:

SLA is created and set as default and includes 2 Sla Items – “High SLA First Response” and “Resolve SLA KPI”

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High SLA First Response is defined as follow while in the success condition we check the “First Response Sent” is marked as Yes

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In the case itself I changed the “First Response Sent” to “Yes” manually

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But the counter of the first response In remains, I have expected to see it as “Succeeded”

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Microsoft Security | Intune | Application management
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