First Response In is not changing

Tali Amsalem 0 Reputation points


Would like your assistance why when indicating the "First Response Sent" to "Yes" The "First Response Is“ still counting

Following step-by-step the definition:

SLA is created and set as default and includes 2 Sla Items – “High SLA First Response” and “Resolve SLA KPI”

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High SLA First Response is defined as follow while in the success condition we check the “First Response Sent” is marked as Yes

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In the case itself I changed the “First Response Sent” to “Yes” manually

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But the counter of the first response In remains, I have expected to see it as “Succeeded”

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Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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