First Response In is not changing
Anonymous
Hi
Would like your assistance why when indicating the "First Response Sent" to "Yes" The "First Response Is“ still counting
Following step-by-step the definition:
SLA is created and set as default and includes 2 Sla Items – “High SLA First Response” and “Resolve SLA KPI”
High SLA First Response is defined as follow while in the success condition we check the “First Response Sent” is marked as Yes
In the case itself I changed the “First Response Sent” to “Yes” manually
But the counter of the first response In remains, I have expected to see it as “Succeeded”
Microsoft Security | Intune | Application management
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