Hello,
Thank you for posting in Q&A forum.
Since your devices are in different subnets, subnet broadcasts might not reach each other. You may need to rely on DNS for name resolution.
Considering your constraints, here are steps you can try to further resolve the issue:
- Improve DNS Resolution:
a. Check DNS server configuration
If possible, please check DNS Server topology/DNS scope range/Subnet devide or related information for reference.
b. Check Client DNS Settings:
Ensure that the DNS settings on both Windows machines are correctly configured. If there's campus internal DNS server, make sure it is being used for hostname resolution as primary DNS Server. You can check and configure DNS settings in the network adapter properties.
- Configure Network Visibility:
As you can't configure the router, if there's an IT department who manages campus network, consider discussing the issue with them. They may have insights or be able to make adjustments on the network infrastructure.
- Workaround
You can write an automatic PowerShell script to get IP address of these two windows clients and apply for RDP connection, then the scripts will be used for following login request without manual DNS resolution.