What happened to the focus inbox in outlook

karen bulena 20 Reputation points
2023-10-02T16:34:00.7233333+00:00

Since the last update in outlook, the focus inbox which was next to the inbox is missing? I like the garbage or not important emails placed in that folder and now they are all in the INBOX which is and can be very messy.

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. SokiGuo-MSFT 23,871 Reputation points Microsoft Vendor
    2023-10-03T02:06:45.0766667+00:00

    Hi @karen bulena

    As I know, In Outlook for Windows, Focused Inbox is available only for Microsoft 365, Exchange, and Outlook.com accounts. What's your account? Please make sure your account is one of three.

    Based on my tests, my current Microsoft 365 account (Version 2307 Build 16.0.16626.20086) displays the Focused Inbox correctly on Windows 11.

    Based on the above, please check if the "Show Focused Inbox" option is enabled in View tab, as shown in the below image.

    User's image

    In addition, I found a similar issue: when you use Microsoft 365 account and switch from the Inbox to other folders, such as the Sent Items folder, and then you return to Inbox, the Focused Inbox option disappears. Additionally, the option on the View tab to turn on or off the Focused Inbox also disappears. If it is your issue, please refer to resolution and workaround in the below image:

    For more information, please refer to: Focused Inbox disappears when you switch folders in Outlook.
    (Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

    User's image


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  1. karen bulena 20 Reputation points
    2023-10-10T16:22:17.2133333+00:00

    Thank you. I did find it. Now that this is fixed. I noticed that the select all is now located to the far right and can be cumbersome. Is there an option to place it back to where it was which was right next to the inbox OR focused text.