Authenticator app is broken

Question

Request Id: 956a8de1-3236-46fb-b7bd-b2428ef12100

Correlation Id: c2dd4bf7-ed8c-4dc8-9302-6862c43c7023

Timestamp: 2023-10-02T17:39:17.135Z

Your Authenticator app wont let me log in with my new phone. For some insane reason if i click i cant use my authenticator app right now it gives me a code that STILL has to be verified in the app even though I just clicked that I cant access that app

Answer 1

You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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