Hi,
- Can you navigate to your VM's NIC on the portal and check on effective routes and check if you are able to see your On-Prem route next hop as VPN gateway ? --> If yes, this confirms that the configs on Azure end is good and routing is in place. If not, you will need to fix this by looking at the Local Network Gateway that you have created.
- Make sure that the NSG is not blocking any traffic on port 22 or 3389 to which you are trying to connect.
- Try to perform a ping from On-Prem to Azure VM's Private IP to check if the ping is working.
- If none of the above works, then it might be an IPSec problem where the Phase 2 is up but the SAs are not formed and packets are not flowing through.
Regards,
Karthik Srinivas