Hi,
In Azure, you cannot relay on ICMP based troubleshooting tools. Tracert will work in few scenarios and will not work in few.
I would suggest you to try Network watcher connection monitor which gives you a better insight of where the packet might be dropping: https://learn.microsoft.com/en-us/azure/network-watcher/connection-monitor-overview
Also if that didn't help your scenario, can you please tell me more about your environment ?
- What is your Source ?
- What is your Destination ?
- How is Source to Destination connected ? Via Express Route, VPN Gateway, etc ?
Regards,
Karthik Srinivas