Cound not fine this item error when trying to copy files to a NAS device

Question

Cound not fine this item error when trying to copy files to a NAS device

John 0

When I try to copy some files to a NAS system I get an error message "Could not find this item. This is no longer located in C:\Whatever. Verify the item's location and try again" I've seen similar issues on here about deleting a file but not when copying it. It doesn't happen with every file and the files that it has happened with can be copied just fine to a local folder, it only happens when I try to copy to a shared folder on the NAS device. This is happening on both Windows 10 and Windows 11 systems (5 different computers). I've tried several different fixes (checking registry for corrupted data, clearing the clipboard, rolled back the firmware on the NAS) and nothing has worked. I don't think this is a NAS device issue as I have other machines that have no problem copying anything over to the shared folders. Any new ideas would be appreciated.

Anonymous

2023-10-25T06:05:11.77+00:00
Hello

To better assist you, could you please provide some additional information?

Is the NAS device accessible and visible on the network from the Windows 10 and Windows 11 computers when you're not trying to copy files to it?

Are you able to copy files from your Windows 10 and Windows 11 computers to other network locations or devices without any issues?

Are there any specific file types or file sizes that consistently trigger this error when trying to copy them to the NAS device? Or does it occur with all types of files regardless of size?

Thanks,

Karlie
John 0 Reputation points

2023-10-25T10:28:26.3233333+00:00

The issue has been resolved. The NAS manufacturer issued a firmware update that fixed the issue. For some reason once the issue happened even rolling back the firmware didn't resolve the problem which is why I was looking into it maybe being an issue with Windows.