How do I stop emails going straight to junk?

melissa catala 0 Reputation points
2023-10-03T12:31:05.1933333+00:00

We scanned our own documents to the outlook. Those emails are going straight to junk. I already set rules multiple times and is not working. Also I tried to select not a “junk email” but still going to junk folder. I select this is a “safe sander” but is not working. Finally I tried to list the email on the safe sender but since is the email user I’m not able to put it. We use the outlook desktop app on windows 11. Anybody know what going on?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,957 questions
{count} votes

1 answer

Sort by: Most helpful
  1. SokiGuo-MSFT 24,206 Reputation points Microsoft Vendor
    2023-10-04T01:38:45.62+00:00

    Hi @melissa catala

    In order to better research this issue, please provide more information:

    What is your Outlook client version? Make sure to update to the latest version.

    How did you add to Safe Sender and are there any errors?

    Please add the contact to the Safe Senders (Click Home > Delete group > Junk > Junk E-mail Options>Safe Senders>Add), so that email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message. More information:
    Add recipients of my email messages to the Safe Senders List.

    User's image

    In addition, it is recommended that you could select the trusted spam in the Junk folder and click on the Report Message option and choose Not Junk, which may have an impact on your spam filtering.

    User's image

    Hope this helps!


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.