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Microsoft 365 installed but showing Office 2019

Salah Sa 5 Reputation points
2023-10-03T12:39:24.7+00:00

hello
I installed Microsoft 365, but when I open Microsoft Word, it keeps showing Office 2019. Please, how should I get my apps into Microsoft 365? I already removed the office twice from the control panel and then installed it again, but still shows office 2019.

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  1. Ali AlEnezi 1,061 Reputation points
    2023-10-03T12:52:08.06+00:00

    Hello Salah,

    If you're seeing Microsoft Office 2019 when you expect to see Microsoft 365, it's possible that remnants of a previous installation are causing the issue, or you might not be signed into the correct account.

    Here are some steps you can follow to resolve the issue:

    1. Check Your Account:
      • Open any Office application (like Word or Excel).
        • Go to File > Account.
          • Under "Product Information", you should see your Office subscription listed. If it says Office 2019, it means you are not logged in with the account that has the Microsoft 365 subscription.
            • Make sure you're signed in with the Microsoft account that has the Microsoft 365 subscription. Sign out and sign back in if necessary.
    2. Completely Uninstall Office:
      • Uninstalling Office via the Control Panel might not remove all components. To ensure you get rid of every piece of Office on your computer, use the Office Uninstall Support Tool from Microsoft.
    3. Reinstall Microsoft 365:
      • After completely uninstalling Office, go to office.com and sign in with your Microsoft 365 account.
        • Click on "Install Office" and follow the on-screen instructions to download and install Microsoft 365.
    4. Check for Updates:
      • Once installed, open any Office application.
        • Go to File > Account > Update Options and choose Update Now. This ensures you have the latest version and updates for Microsoft 365.
    5. Repair Office:
      • If you're still having problems, try repairing the Office installation.
        • Go to Control Panel > Programs and Features.
          • Right-click on your Microsoft Office installation and choose Change.
            • Select Quick Repair (or Online Repair if Quick Repair doesn't work) and follow the on-screen instructions.
    6. Check for Multiple Versions:
      • It's possible to have multiple versions of Office installed simultaneously. This can cause conflicts and might be the reason you're seeing Office 2019.
        • Go to Control Panel > Programs and Features and check if there are multiple versions of Office installed. If yes, uninstall the older or unwanted versions.

    Good luck!

  2. Syb Reedijk 0 Reputation points
    2024-01-31T22:01:55+00:00

    Have you tried using a private account? With my business account i've had the same issue. I reinstalled it with my private account and now I got the new look+feel

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