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Kang, Jenny [FH] 0 Reputation points
2023-10-03T21:26:15.49+00:00

Hi

I recently got a new phone and returned my old one before switching my authenticator account into my new phone. is there a way I can get my account back without my old phone? I am not able to log in to my work account without the authentication.

Microsoft Security | Microsoft Authenticator
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  1. Anonymous
    2023-10-03T21:29:12.8966667+00:00

    Sounds like you'll need the work admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin then you can reach out to 365 global customer service here.
    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

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