Lost ability to open files and check links in Teams

Story, Demetria 45

Right after the latest update (1.6.00.26474) was installed on my computer, I lost the ability to open files or click on links. Is there a fix for this?

Stephens, Kevin 0 Reputation points

2023-10-13T14:18:33.0566667+00:00

i currently have hundreds of reported users having this very issue.

Accepted answer

Roger Garmon 100 Reputation points

2023-10-06T11:36:30.6333333+00:00

We are having the same issue with some users, same behaviour.

In our computers we have Google Chrome as default browser but we also have Micrsoft Edge deployed.
We found a workaround to solve the issue that should help.

In the computer default apps settings we did a "Reset to the Microsoft recommended defaults".
Default browser switched to Edge and the links started opening as it should, then we set Chrome as our default browser and the links also opened correctly.
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5 people found this answer helpful.
Eric Mayer 5 Reputation points

2023-10-06T11:46:53.4233333+00:00

In my case we have only Edge Chromium.
Reset the Apps settings don't resolve the issue in my case.

Jodie L 10 Reputation points

2023-10-06T14:58:50.8833333+00:00

Thank you, Roger! I tried changing from Chrome to Firefox when the issue first started, but it didn't fix it. I reinstalled Edge, reset it to default, and we're good to go.

Story, Demetria 45 Reputation points

2023-10-06T15:42:03.25+00:00

Thank you so much!! This worked. We noticed there are two versions of Edge in the default browser options. The one with the Edge logo needs to be selected. The other option is at the bottom with no logo.

Story, Demetria 45 Reputation points

2023-10-06T15:55:43.1866667+00:00

Thank you so much!! This worked. We noticed there are two versions of Edge in the default browser options. The one with the Edge logo needs to be selected. The other option is at the bottom with no logo.

Frank Barbaro 0 Reputation points

2023-10-06T19:49:01.1766667+00:00

Interesting that simply resetting the browser to Edge didn't fix the problem, but the "Reset" button did. Wonder what else it's changing in the background?
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4 additional answers

Phaengyavong, Anousak 5 Reputation points

2023-10-05T15:22:20.5933333+00:00

We are having this issue as well.

Version

1.6.00.26474
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1 person found this answer helpful.

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LiweiTian-MSFT 14,945 Reputation points Microsoft Vendor

2023-10-05T02:16:02.5533333+00:00

Hi @Story, Demetria

Could you please tell me:

Are other users in the organization having the same problem?

Is it possible to reproduce the issue on the web client?

If you can click links and enter files on the web client, try clearing the Teams cache and restarting to see if the issue is resolved.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Caroline E Smedley 0 Reputation points

2023-10-05T11:21:33.4+00:00

Clearing cache does not seem to work.

I have an older version which is working -

1.6.00.24078

My colleagues isn't working

1.6.00.26474

Story, Demetria 45 Reputation points

2023-10-05T11:28:41.1766667+00:00

Clearing the cache doesn't work and there are multiple people within our org having the same problem. The only thing common between all of us is we are all on the new version. The issue is happening in the desktop application for us.

Caroline E Smedley 0 Reputation points

2023-10-05T13:24:35.2266667+00:00

works fine in the web version.

LiweiTian-MSFT 14,945 Reputation points Microsoft Vendor

2023-10-06T07:46:54.21+00:00

Hi @Story, Demetria

It seems that there is a temporary bug caused by the update. It is recommended that you use the Teams web client recently or switch Teams to the New Teams version.

Once the problem is fixed, we will notify you promptly.

Pise, Sandeep 0 Reputation points

2023-10-19T07:46:41.9466667+00:00

I have deleted the Cache and also reinstalled the team but same issue
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Eric Mayer 5 Reputation points

2023-10-05T09:08:40.6466667+00:00

Hi,

We have the same issue with about 20 users.
Not able to open teams files with application or browser.
Not able to open files in approbation request.

Clear the cache does not change the issues.
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Eric Mayer 5 Reputation points

2023-10-06T07:13:23.6566667+00:00

Now I've got more than 30 users who are impacted.
Preview version 1.6.00.27574, resolve the issue for some users, but not all.
We will try with New Teams.

Eric Mayer 5 Reputation points

2023-10-06T15:24:50.43+00:00

It's Working with New Teams.
I'm deploying it on the entire organisation : https://learn.microsoft.com/en-us/microsoftteams/new-teams-bulk-install-client

But for some feature, we need to keep Teams Classic and wait the implementation.

No information found for : when and how are we able to remove Teams Classic for all users.
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Caroline E Smedley 0 Reputation points

2023-10-05T11:47:20.9966667+00:00

It is also affecting us, but only those users with a newer version of Teams.

Clearing cache does not seem to work.

I have an older version which is working -

1.6.00.24078

My colleagues isn't working

1.6.00.26474
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Caroline E Smedley 0 Reputation points

2023-10-06T14:36:52.2+00:00

Logged as an issue to MS, closed it with No Issue found! Umm yes there is..
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Lost ability to open files and check links in Teams

4 additional answers