DPM2022 Error Code

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DPM2022 Error Code

Mark Naples 0

I'm running DPM 2022 and have multiple server Protection Groups backing up successfully. I recently began to modify those protection groups to "Add online protection". All have been successful with the exception of one group which is failing when I attempt to add the online protection. When I select "Transfer over the network" and finalize the last step, all protection items in the group show an error code 100243 and the modify fails. DPM documentation and internet search does not provide a description or remediation for error code 100243. Can anyone assist.. I'm out of ideas?

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Answer 1

XinGuo-MSFT 22,066

Hi,

I’m sorry to hear that you’re experiencing an error with DPM2022. Error code 100243 is not a common error code, and I couldn’t find any specific information about it. However, I found a Microsoft Support article that describes the issues fixed in Update Rollup 1 for Microsoft System Center Data Protection Manager 2022 .

The article also contains a note may related to our issue.

Note: Existing Data Protection Manager to Microsoft Azure customers should upgrade to the latest agent (version 2.0.9249.0 or later). If the latest agent is not installed, online backups may fail, and no Data Protection Manager to Microsoft Azure operation will work.

If you’re still experiencing the error after installing the update, please feel free to contact us for further assistance.

I hope this helps!

Mark Naples 0 Reputation points

2023-10-06T11:24:14.9566667+00:00

Thanks... we are running the latest version and our other protection groups are backing up to Azure without issue. The only thing unique about this protection group is that we originally utilized an Azure Data Box to seed the online backup. That all went perfect and the first recovery point after the restore was successful. However, it has failed ever since to create another online recovery point and any attempts to modify this protection groups online settings within DPM fail with error 100243. I've even removed the online protection and tried to re-establish receiving the same error.
XinGuo-MSFT 22,066 Reputation points

2023-10-12T07:47:51.74+00:00
It's helpful to know that this protection group was initially seeded with an Azure Data Box. This additional context suggests that there might be some residual configuration or permissions related to the initial seed that could be causing issues.

Here are some additional steps to consider:

Check Azure Configuration: Make sure that the Azure configuration settings within DPM are correctly set up for this specific protection group. This includes verifying the Azure subscription, storage account, and container information.

Permissions: Double-check the permissions for the storage account where your DPM backups are stored in Azure. Ensure that DPM has the necessary permissions to read and write data to this account.

DPM Logs and Azure Activity Logs: Continue reviewing DPM logs for any specific errors, and also check the Azure Activity Logs to see if any issues related to this protection group are logged on the Azure side.
Mark Naples 0 Reputation points

2023-10-12T13:46:42.5666667+00:00

My issue is I have the error ID (100243), but it is undocumented everywhere I looked.

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DPM2022 Error Code

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