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Here you go. Please don't forget to close up the thread here by marking answer if the reply is helpful--
I lost my device which had Microsoft authenticator App. Now can't login to my Microsoft 365 trial developer account as it asks me to verify through the app.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 89%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Amdadul Haque Opu
10
Reputation points
I had set 2 step verification on my Microsoft 365 trial developer account using Microsoft Authenticator app. But I lost my device recently. I had no backup. Now I can't login to my account as it asks me to verify. I can't submit a recover ticket as it shows The Microsoft account you've entered does not exist. My Microsoft account contains ***********@3fngz8.onmicrosoft.com. How can I login to my developer dashboard without authenticator verification. I can reset my password but can't login to account without verifying through the app.
Microsoft 365 and Office | Development | Other
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Authenticator
9,348 questions
{count} votes
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Mendis Appu Prasath 5 Reputation points2023-10-07T11:23:43.55+00:00 We you able to solve the issue? I also have the same problem!
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Mendis Appu Prasath 5 Reputation points
2023-10-07T12:48:59.55+00:00 I'm from Sri Lanka and there is no local number to call. I tried calling India number but couldn't connect. What should I do?
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Mendis Appu Prasath 5 Reputation points
2023-10-08T15:10:11.4233333+00:00 I'm from Sri Lanka, and there is no local number to call. I tried calling India's number but couldn't connect. What should I do?
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Amdadul Haque Opu 10 Reputation points
2023-10-08T18:54:13.7066667+00:00 No. There is no straight solution. Microsoft is just keeps on spinning you without providing any solution. I am done with Microsoft.
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Mendis Appu Prasath 5 Reputation points
2023-10-09T08:16:43.9466667+00:00 Why is this happening?
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Mendis Appu Prasath 5 Reputation points
2023-10-09T08:18:00.8+00:00 Dear Patrick,
Thank you for your reply.
I'm still having the issue. I couldn't contact help from Sri Lanka. There is no number to call!
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2023-10-08T18:59:57.32+00:00 -
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Anonymous
2023-10-10T12:34:06.3133333+00:00 Please don't forget to close up the thread here by marking answer if the reply is helpful--
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Mendis Appu Prasath 5 Reputation points
2023-10-11T00:33:27.6633333+00:00 Thank you. I was able to get to the customer care hotline
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Amdadul Haque Opu 10 Reputation points
2023-12-26T04:48:21.77+00:00 I contacted ms support and they provided a case number. They told me they gonna contact me within 7-8 days. But no one did for 20-22 days. Then I called again and they said sorry we will contact you this time. 2 weeks passed but no one did. Worst experience.
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Amdadul Haque Opu 10 Reputation points
2023-12-26T04:54:03.0366667+00:00 I contacted ms support and they provided a case number. They told me they gonna contact me within 7-8 days. But no one did for 20-22 days. Then I called again and they said sorry we will contact you this time. 2 weeks have passed but no one did. Worst experience.
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Anonymous
2023-10-07T12:38:02.7833333+00:00 Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.
If you are the admin then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2--please don't forget to close up the thread here by marking answer if the reply is helpful--
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Anonymous
2023-10-08T13:39:17.67+00:00 Just checking if there's any progress or updates?
--please don't forget to close up the thread here by marking answer if the reply is helpful--
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Amdadul Haque Opu 10 Reputation points
2023-10-08T18:52:13.3133333+00:00 I am from Bangladesh. So I can't reach customer support on phone. This has been the worst customer support from Microsoft. It's a very little problem but there is no straight solution. I didn't expect that from such a big company like Microsoft.
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Amdadul Haque Opu 10 Reputation points
2023-12-26T04:52:06.0533333+00:00 I contacted ms support and they provided a case number. They told me they gonna contact me within 7-8 days. But no one did for 20-22 days. Then I called again and they said sorry we will contact you this time. 2 weeks have passed but no one did. Worst experience.
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