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I lost my device which had Microsoft authenticator App. Now can't login to my Microsoft 365 trial developer account as it asks me to verify through the app.

Amdadul Haque Opu 5 Reputation points
2023-10-05T07:18:52.6066667+00:00

I had set 2 step verification on my Microsoft 365 trial developer account using Microsoft Authenticator app. But I lost my device recently. I had no backup. Now I can't login to my account as it asks me to verify. I can't submit a recover ticket as it shows The Microsoft account you've entered does not exist. My Microsoft account contains ***********@3fngz8.onmicrosoft.com. How can I login to my developer dashboard without authenticator verification. I can reset my password but can't login to account without verifying through the app.Screenshot-11280x720

Microsoft 365
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Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Microsoft Authenticator
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A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Office Development
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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2 answers

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  1. Anonymous
    2023-10-08T18:59:57.32+00:00

    Here you go. Please don't forget to close up the thread here by marking answer if the reply is helpful--

    https://learn.microsoft.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide#bangladesh

    1 person found this answer helpful.
  2. Anonymous
    2023-10-07T12:38:02.7833333+00:00

    Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin then you can reach out to 365 global customer service here.
    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    --please don't forget to close up the thread here by marking answer if the reply is helpful--