I can't log into my school email, becaus authenticator is not working

Vinc 0 Reputation points
2023-10-05T13:24:47.21+00:00

Everything worked well up until 2 weeks ago. I tried to login into my school email, but I needed a code via the authenticator app. The problem is, that I can't link the authenticator with my school email. With my personal account (gmail), everything is fine, but I can't seem to link my college email.

I open the authenticator app, I press on the plus sign, top add an account. I select school or work email, I type in my school email-adress and password, and then it says "enter code from the authenticator app.", while I'm in the app. When I select "Sign in another way" I get a code with 2 Numbers(i.e. 65), that I should type in, into the autrhenticator but there is nowhere to type it. I deleted the account multiple times from the app, reinstalled the app itself, checked if all the notifications are allowed, background apdates are also on.

I don't understand what is going on..

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-05T13:37:32.7466667+00:00

    Sounds like you'll need the school admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

    1 person found this answer helpful.