LSI SAS 9300-8e and HPE D3710 with Windows Server 2019, getting device slot number error

Timothy Greaves 0 Reputation points
2023-10-05T18:13:47.7033333+00:00

Im using a LSI SAS 9300-8e and HPE D3710 with Windows Server 2019 and the drives wont show up in disk mgmt.. I can run the lsiutil and see the drives and I have installed megaraid manager and can see them there as well..

I check event viewer and for every drive in the enclosure, im getting \Device\RaidPort2 Device slot number is outside the enclosure range

The sas controller is flashed to IT mode.. What am I missing here? The output of lsiutil is below

 

Current active firmware version is 10000a00 (16.00.10)
Firmware image's version is MPTFW-16.00.10.00-IT
LSI Logic
Not Packaged Yet
x86 BIOS image's version is MPT3BIOS-8.37.00.00 (2018.04.04)
EFI BIOS image's version is 18.00.00.00

Main menu, select an option: [1-99 or e/p/w or 0 to quit] 16

SAS3008's links are 12.0 G, 12.0 G, 12.0 G, 12.0 G, down, down, down, down

B___T SASAddress PhyNum Handle Parent Type
500605b00abf6780 0001 SAS Initiator
500605b00abf6781 0002 SAS Initiator
500605b00abf6782 0003 SAS Initiator
500605b00abf6783 0004 SAS Initiator
500605b00abf6784 0005 SAS Initiator
500605b00abf6785 0006 SAS Initiator
500605b00abf6786 0007 SAS Initiator
500605b00abf6787 0008 SAS Initiator
5001438041abc37f 0 0009 0001 Edge Expander
5000c5008de1c9be 1 000a 0009 SAS Target
5000c5008de7793e 2 000b 0009 SAS Target
5000c50089d83c0a 5 000c 0009 SAS Target
5000c50089df7b06 6 000d 0009 SAS Target
5000c50089d20342 10 000e 0009 SAS Target
5000c50089d1fa92 11 000f 0009 SAS Target
500000e11367a183 12 0010 0009 SAS Target
5000c50089d1ff3a 15 0011 0009 SAS Target
5000c5008de1bf82 16 0012 0009 SAS Target
5000c50089df966e 20 0013 0009 SAS Target
5000c5008de62d92 21 0014 0009 SAS Target
5000c50089d1e76e 22 0015 0009 SAS Target
0 27 5001438041abc37e 36 0016 0009 SAS Initiator and Target

Type NumPhys PhyNum Handle PhyNum Handle Port Speed
Adapter 8 0 0001 --> 28 0009 0 12.0
1 0001 --> 29 0009 0 12.0
2 0001 --> 30 0009 0 12.0
3 0001 --> 31 0009 0 12.0

Expander 37 1 0009 --> 1 000a 0 12.0
2 0009 --> 1 000b 0 12.0
5 0009 --> 1 000c 0 12.0
6 0009 --> 1 000d 0 12.0
10 0009 --> 1 000e 0 12.0
11 0009 --> 1 000f 0 12.0
12 0009 --> 1 0010 0 6.0
15 0009 --> 1 0011 0 12.0
16 0009 --> 1 0012 0 12.0
20 0009 --> 1 0013 0 12.0
21 0009 --> 1 0014 0 12.0
22 0009 --> 1 0015 0 12.0
28 0009 --> 0 0001 0 12.0
29 0009 --> 1 0001 0 12.0
30 0009 --> 2 0001 0 12.0
31 0009 --> 3 0001 0 12.0
36 0009 --> 36 0016 0 12.0

Enclosure Handle Slots SASAddress B___T (SEP)
0001 8 500605b00abf6780
0002 10 5001438041abc340 0 27

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Windows Server Storage
Windows Server Storage
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Storage: The hardware and software system used to retain data for subsequent retrieval.
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2 answers

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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-05T18:37:19.2766667+00:00

    You'll need the manufacturer's disk controller driver.

    https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=mrcwr

    looks to be a bit old so hard to say whether this will be successful or not with Server 2019.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


  2. Dave Patrick 426.2K Reputation points MVP
    2023-10-05T19:03:14.5733333+00:00

    I guess you may need to reach out to the manufacturer about driver updates or install an older operating system if you want to continue using the hardware.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--