Hello @Ibrahim Ali,
please describe your problem in the Microsoft certification forum using the link below. The support moderators are available to answer your request within a few business days and help you further book your desired certification exam.
Link: https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
The support moderators there have the ability to review your profile and associated settings.
If this is helpful, please accept the answer. Thank you.