CMPivot issue

Question

Hello,

I tried to use CMPivot but it shows all machines offline, what does it mean as they are servers ON 24/7?

2023-10-05_18-47-39 CMPivot Client offline.jpg

even worst this morning...

2023-10-05_18-47-39 CMPivot Client offline 01.jpg

I checked the status it is offline 7:54 am when it was online 7:48 what is causing this blipping? these are servers on 24/7 !!!

2023-10-06_8-15-32 OnLine Status.jpg

Thanks,

Dom

Answer 1

Hello,

The two logs: cccmnotificationagent.log from VSYTESNODE002

GetCurrentlyLoggedOnUser Failed with error code = 800703f0. BgbAgent 10/10/2023 10:42:58 AM 1732 (0x06C4)

sBoundaryGroupID: 16777219, BgbAgent 10/10/2023 10:42:58 AM 1732 (0x06C4)

sIpAddress: 10.12.176.52, BgbAgent 10/10/2023 10:42:58 AM 1732 (0x06C4)

sIpSubnet: 10.12.176.0, BgbAgent 10/10/2023 10:42:58 AM 1732 (0x06C4)

Successfully sent keep-alive message. BgbAgent 10/10/2023 10:42:58 AM 1732 (0x06C4)

Updating MDM_ConfigSetting.ClientHealthLastSyncTime with value 2023-10-10T17:42:58Z BgbAgent 10/10/2023 10:42:58 AM 1732 (0x06C4)

OS is not Win10RS3+, ENDOK. BgbAgent 10/10/2023 10:42:58 AM 1732 (0x06C4)

Raising event:

instance of CCM_CcmHttp_Status

{

ClientID = "GUID:5B8C2ACF-364A-49B9-A9D6-DABB4D124807";

DateTime = "20231010174802.895000+000";

HostName = "VRPSCCMMS03.ad.medctr.ucla.edu";

HRESULT = "0x00000000";

ProcessID = 3808;

StatusCode = 0;

ThreadID = 1732;

};

BgbAgent	10/10/2023 10:48:02 AM	1732 (0x06C4)

GetCurrentlyLoggedOnUser Failed with error code = 800703f0. BgbAgent 10/10/2023 10:48:04 AM 1732 (0x06C4)

sBoundaryGroupID: 16777219, BgbAgent 10/10/2023 10:48:04 AM 1732 (0x06C4)

sIpAddress: 10.12.176.52, BgbAgent 10/10/2023 10:48:04 AM 1732 (0x06C4)

sIpSubnet: 10.12.176.0, BgbAgent 10/10/2023 10:48:04 AM 1732 (0x06C4)

Successfully sent keep-alive message. BgbAgent 10/10/2023 10:48:04 AM 1732 (0x06C4)

Updating MDM_ConfigSetting.ClientHealthLastSyncTime with value 2023-10-10T17:48:04Z BgbAgent 10/10/2023 10:48:04 AM 1732 (0x06C4)

OS is not Win10RS3+, ENDOK. BgbAgent 10/10/2023 10:48:04 AM 1732 (0x06C4)

---

BgbServer.log

Finished sending push task (PushID: 146855 TaskID: 120279) to 30 clients SMS_NOTIFICATION_SERVER 10/10/2023 10:53:13 AM 46072 (0xB3F8)

Starting to send push task (PushID: 146855 TaskID: 120280 TaskGUID: 5D5A9AC7-688C-4B41-8896-02929409AAF8 TaskType: 1 TaskParam: ) to 1 clients with throttling (strategy: 1 param: 42) SMS_NOTIFICATION_SERVER 10/10/2023 10:53:13 AM 46072 (0xB3F8)

ERROR: Can't find specified certificate in cert store My with cert hash F2188A7FE92F5753E14B6A6A58EE4DA2EC92B45C... SMS_NOTIFICATION_SERVER 10/10/2023 10:53:13 AM 13720 (0x3598)

ERROR: Can't encode to get signature in message without signing certificate SMS_NOTIFICATION_SERVER 10/10/2023 10:53:13 AM 13720 (0x3598)

ERROR: Can't find specified certificate in cert store My with cert hash F2188A7FE92F5753E14B6A6A58EE4DA2EC92B45C... SMS_NOTIFICATION_SERVER 10/10/2023 10:53:13 AM 44568 (0xAE18)

ERROR: Can't encode to get signature in message without signing certificate SMS_NOTIFICATION_SERVER 10/10/2023 10:53:13 AM 44568 (0xAE18)

Certificate issue on the site server? which certificate is it?

Thanks,
Dom

Answer 2

Look at a client's ccmnotification.log, and/or on the server, bgbserver.log for error messages.

in bgbserver.log, you can filter for the phrase 'total online clients' to see how many clients are reporting up.

Once you see what the client or server is reporting / erroring on, then you can start to t-shoot.