microsoft authenticator endless loop

Dr Brugman 0 Reputation points
2023-10-06T23:09:03.77+00:00

to sign in to any microsoft account it wants me to enter a code into the authenticator app which does not have a place to enter a code. Change method to allow me to enter a code the app supplies and of course I get an 8 digit code and the sign on only excepts 6 digits. I have already added several alternat methods but I get a message saying to change method you must sign in and to sign in I need to use the app. Endless loop for hours...days. Calling support.,,..takes hours trying repeat and respell each and every letter because we can't understand each other, ask to be transferred to US and get transferred to spanish only country. Sure the tech enjoyed that.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2023-10-06T23:11:15.8666667+00:00

    Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    If you are the admin then you can reach out to 365 global customer service here.
    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

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  2. Dr Brugman 0 Reputation points
    2023-10-06T23:43:24.6933333+00:00

    seems to be no answer. Even people who work for microsoft dont know the answer. I am coming to really dislike microsoft. I am not even joking now when I say I would just tank my business now and lose all my patients and hard work and just cancel every payment to microsoft for anything and just start over with nothing but Apple products and software. I am beyond tired of this.


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