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Hi Ingmar,
Please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with getting you access to your certification(s):
https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer and upvote if above was helpful.
Thanks.
-TP