Synchronization error

Question

Password synchronization is not working.

when i reset the password on-premise. it is not reflected unto cloud/online.

and vise versa.

Answer 1

You are using the entra-connect (ex azure-ad-connect) to sync user properties/passwords?

Do you use on-premises-ad installed version or cloud versions?

Do you use password hash sync (phs) or passthrough authentication (pta)?

Please provide more information about you sync architecture and its status.

Most likely you are using on-premises ad installed entra-connect and in that case see the synchronization log in on-premisess synchronization service - are there errors.

Also check the 365/Entra sync status for errors and post them back.

https://admin.microsoft.com/Adminportal#/dirsyncmanagement

https://aad.portal.azure.com/#view/Microsoft_AAD_IAM/DirectoriesADConnectBlade

Do you still use v1 that stopped working on October 1, 2023. In that case you should upgrade to v2.1.16.0 or later, preferably latest.

https://learn.microsoft.com/en-us/azure/active-directory/hybrid/connect/reference-connect-version-history#retiring-azure-ad-connect-1x-versions

Regards

Answer 2

@Jose Carlo B. Cantalejo Thank you for reaching out to us, As I understand you are trying to troubleshoot password sync issue.

How many users are impacted ? All users or specific user account ?

Please share the configuration details like Entra connect version ?

You can also refer to this troubleshooting guide for password sync - https://learn.microsoft.com/en-us/azure/active-directory/hybrid/connect/tshoot-connect-password-hash-synchronization

Let me know if you have any further questions, feel free to post back, if required we can connect offline to troubleshoot the same.