Bought a refurbished gaming PC. Paid extra for Windows 11. But only runs TPM 1.2 Is this version legitimate. Am I within my right to ask for my money back?

howard 0 Reputation points
2023-10-09T12:34:46.74+00:00

I purchased a refurbished i7 Intel 6700 gaming PC. I also paid extra to have a Window 11 machine rather than they're standard Window 10 offering.

I came to play VALORANT and got the error message:

"This version of Vanguard requires TPM version 2.0 to be enabled in order to play"

After looking into this (not even knowing what TPM was) my PC only has version 1.2. The PC is running Windows 11, but according to the Microsoft website the system requirement for Window 11 is TPM version 2.0. I have also seen there are ways to alter the registry to enable a Windows 11 instalment without meeting the requirements.

My question is have I been sold a legitimate Windows 11 PC. Or do I have the right to ask to return the PC and get a refund.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Wesley Li 5,170 Reputation points
    2023-12-28T06:51:12.29+00:00

    Hello,

    According to the official document, the Minimum System Requirements of windows 11 TPM is: Trusted Platform Module (TPM) version 2.0. So it seems TPM 1.2 is not supported.

    Windows 11 System Requirements - Microsoft Support

    Regarding your question about do you have the right to ask to return the PC and get a refund, suggest you communicate with the machine sales to double confirm the current TPM version and discuss with them about this issue.

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