Microsoft Partner Center Login problem

Ivan Milijić 0 Reputation points
2023-10-09T12:41:16.1333333+00:00

Hi there.

We have a problem logging into our MS Partner account. Unfortunately our admin has left some time ago and no one knows our Microsoft Partner Global Admin password. I have tried to reset it but I got the message "You can't reset your own password because you haven't registered for password reset".

So, please instruct me how to reset our Global Admin account for Microsoft partner Network.

I'm the owner of the company so I can provide any authorization you may require.

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  1. Michael Durkan 12,241 Reputation points MVP
    2023-10-09T20:45:36.6233333+00:00

    Hi

    If you are blocked entirely, you can reach out to the Global Data Protection team to restore access. 866-807-5850

    Alternatively, I would suggest raising a ticket using your local number from one of the Global Support numbers listed here:

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    They may be able to reset your Auth methods to allow you to login again and reset. You will need to provide proof that you are the owner of the Subscription.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD with the relevant permissions. This account will help prevent being accidentally locked out of your organization if you can't sign in for any reason.

    Hope this helps,

    Thanks

    Michael Durkan

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