Troubleshooting AD and O365 user account details sync issue

Kareem Soliman 0 Reputation points
2023-10-09T17:12:41.4966667+00:00

I made changes to the manager field of a user account in AD, but the changes have not reflected in the user profile on Office 365 and the user organization tape. Can someone assist me in troubleshooting this issue? Thank you.

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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  1. Thameur-BOURBITA 32,596 Reputation points
    2023-10-11T09:08:40.13+00:00

    Hi,

    You should start by checking the user in adconnect metaverse.

    From metaverse ,you can check if the manager field is well synced from on-promise active directory.

    Sync Service Manager

    On user properties you can check each value imported and exported from each connecter space and identify if there is a missing rule to sync manager field or not.


    Please don't forget to accept helpful answer


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