How can i fix a problem with azure client vpn for imported file

Stefano Leto 0

in my pc with windows 11 I try to import a xml file and when i click save it doesn't work, how can i fix this problem? I have tried multiple times to reinstall the program (both in windows store and official site)

GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2023-10-10T11:28:18.6733333+00:00

Hello @Stefano Leto ,

Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

I understand that you are unable to save the imported XML file on your Azure VPN client.

May I know which VPN tunnel type and authentication you've configured in your Azure VPN gateway?

Could you please if it is the below screen where you are stuck?

May I know if you are getting the Save button highlighted or is it grayed out?

Regards,

Gita
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2023-10-11T16:21:45.32+00:00

@Stefano Leto , could you please provide an update on this post and share the requested details for further discussion on this issue?
Stefano Leto 0 Reputation points

2023-10-12T10:34:29.36+00:00

Hi @GitaraniSharma-MSFT , yes the problem is in the page you linked, the save button is highlighted but when i click it to save my imported vpn it remains for a little gray and then it doesn’t happen nothing, i tried this vpn into a macbook always with Azure vpn client application and it works there, i have this problem only on my windows 11 pc. Moreover the Azure client app itself works bad because it is slow to charge, sometimes it freezes and in this case it doesn’t set vpn
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2023-10-12T15:08:30.9866667+00:00

@Stefano Leto , thank you for the update.

Could you please let me know what is the version of the Azure VPN client installed on your Windows machine?

Also, if the Azure VPN Client has permission to run in the background.

Refer: https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client#download

https://support.microsoft.com/en-us/windows/windows-background-apps-and-your-privacy-83f2de44-d2d9-2b29-4649-2afe0913360a#ID0EBD=Windows_11

And if the certificate information is auto populated or showing empty on your Azure VPN Client:

Regards,

Gita
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2023-10-16T16:56:38.2333333+00:00

@Stefano Leto , could you please provide an update on this post?
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2023-10-25T09:29:59.6933333+00:00

Hello @Stefano Leto , do you have any new updates on this issue? Could you please share the information requested above?
Stefano Leto 0 Reputation points

2023-10-27T10:28:21.2966667+00:00

@GitaraniSharma-MSFT sorry if i am answering now, the problem has not been solved, i have the last versione of azure client vpn and also the permission to run in background but it continue to have the same problems
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2023-10-27T11:02:38.3266667+00:00

@Stefano Leto , thank you for the update. How about the certificate information on the Azure VPN client? Is it auto populated or showing empty on your Azure VPN Client?
Stefano Leto 0 Reputation points

2023-10-27T14:38:28.2833333+00:00

@GitaraniSharma-MSFT yes it is auto populated, in fact on the macbook azure client vpn works well and the vpn works too
GitaraniSharma-MSFT 49,401 Reputation points Microsoft Employee

2023-10-30T11:23:03.77+00:00
@Stefano Leto , We wish to engage with you offline for a much closer look, please send an email with subject line "ATTN gishar | How can i fix a problem with azure client vpn for imported file" to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

Reference this Q&A thread

Your Azure Subscription ID

A screenshot of the issue that you are facing

Note: Do not share any PII data as a public comment.

We will post a summarized answer once the issue is resolved.

Share via

How can i fix a problem with azure client vpn for imported file