Hi Jen Triñanes:
Thanks for reaching out to Microsoft Q&A.
Request you to reach out Azure billing team by creating a billing support request for faster resolution. Billing support request through Azure portal is free for all customers and doesn't require a paid support plan. You can select 'Billing' under the header "issue type" when creating the support request.
Please 'Upvote'(Thumbs-up) and 'Accept' as answer if the reply was helpful. This will be benefitting other community members who face the same issue.