Cannot log into work account

Al Huda Islamic School 20 Reputation points
2023-10-10T02:45:46.93+00:00

I cant log into my work account because my old phone accidently reseted. When i tried to log into my work account using the new phone, it shows me Microsoft authenticator app. But, i cant access authenticator app from my old phone, because there's no data. I'm sure i've been back up my device id credential but unfortunately, it shows no back up when i tried to restore.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-10T02:47:24.1266667+00:00

    Sounds like you'll need the work admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

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