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I cant log into my work account because my old phone accidently reseted. When i tried to log into my work account using the new phone, it shows me Microsoft authenticator app. But, i cant access authenticator app from my old phone, because there's no data. I'm sure i've been back up my device id credential but unfortunately, it shows no back up when i tried to restore.
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Sounds like you'll need the work admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.
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Just checking if there's any progress or updates?
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thank you for the answer, but the problem is the admin account is on my old phone. So i cant find a way to get the code