My application is Using THE azure B2C login Page But the Forgot Password reset Link is getting looped in again to same login Page ?

Mudit Kapoor 0

Hi All ,

I have been using this azure B2C configuration with our application but during the landing page we have this forgot Password reset link on which when we are clicking we are again getting looped back in to login page itself . How to fix this Can someone help me on this

Thomas Meads 1,586 Reputation points

2023-10-10T11:02:11.1933333+00:00

Hi,

This behaviour is normally due to the B2C policy erroring when trying to get to a specific page.

Have you enabled Application Insights on the B2C instance? If so can you see any errors.

Additionally can you reproduce the error with the network tab of your browser open and look at the location header of the 302 returned from B2C as this will likely include the error.

If non of the above work can you confirmed if this is using user flows or custom policies and send the configuration you are using.

Many thanks.
Mudit Kapoor 0 Reputation points

2023-10-10T12:15:57.59+00:00

Hi @Thomas Meads ,

I just Check in the Dev Tool i am getting the 302 Found as status code when i am clicking the forgot your password hyperlink . and we are using the custom policies not the user flows .

This what i got in the Location Headers :-

https://retailops-stg.nonprod.ampol.com.au/#error=access_denied&error_description=AADB2C90118%3a+The+user+has+forgotten+their+password.%0d%0aCorrelation+ID%3a+734f843b-3320-4739-8da7-653f5eeca0ab%0d%0aTimestamp%3a+2023-10-10+12%3a08%3a02Z%0d%0a&state=eyJpZCI6ImViZmU4NTViLWYxYjMtNDAwOS1hMTcyLWJkNjgwN2FlNWYxZSIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3d

Kindly guide me how to get this issue fixed .

Regards

MUDIT

Share via

My application is Using THE azure B2C login Page But the Forgot Password reset Link is getting looped in again to same login Page ?