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Error 403 when using the OneNote Microsoft Graph API

Kshitija Valsangkar 30 Reputation points
2023-10-10T10:31:57.17+00:00

We are encountering an error with the OneNote Microsoft Graph API when calling the following endpoints:

GET - https://graph.microsoft.com/v1.0/me/onenote/notebooks

POST - https://graph.microsoft.com/v1.0/me/onenote/sections/{section-id}/pages

Below is the sample response for GET endpoint (onenote/notebooks)-

Forbidden - {"error":{"code":"UnknownError","message":"<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'>\n<html xmlns='http://www.w3.org/1999/xhtml'>\n\n<head>\n <meta content='text/html; charset=utf-8' http-equiv='content-type' />\n <style type='text/css'>\n body {\n font-family: Arial;\n margin-left: 40px;\n }\n\n img {\n border: 0 none;\n }\n\n #content {\n margin-left: auto;\n margin-right: auto\n }\n\n #message h2 {\n font-size: 20px;\n font-weight: normal;\n color: #000000;\n margin: 34px 0px 0px 0px\n }\n\n #message p {\n font-size: 13px;\n color: #000000;\n margin: 7px 0px 0px0px\n }\n\n #errorref {\n font-size: 11px;\n color: #737373;\n margin-top: 41px\n }\n </style>\n <title>Service unavailable</title>\n</head>\n\n<body>\n <div id='content'>\n <div id='message'>\n <h2>The request is blocked.</h2>\n </div>\n <div id='errorref'>\n <span>20231010T073458Z-xwfxas7svt5m5e7g23u67cudfg000000009g00000002dwux </span>\n </div>\n </div>\n</body>\n</html>\n","innerError":{"date":"2023-10-10T07:34:58","request-id":"d038afb6-79bc-4e9d-9d37-589b5b6980e9","client-request-id":"c441a5c9-2cac-4a9b-bf9e-08b3af58b2fb"}}}

Below is the sample response for POST endpoint (onenote/sections)-

Forbidden - {"error":{"code":"UnknownError","message":"<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'>\n<html xmlns='http://www.w3.org/1999/xhtml'>\n\n<head>\n <meta content='text/html; charset=utf-8' http-equiv='content-type' />\n <style type='text/css'>\n body {\n font-family: Arial;\n margin-left: 40px;\n }\n\n img {\n border: 0 none;\n }\n\n #content {\n margin-left: auto;\n margin-right: auto\n }\n\n #message h2 {\n font-size: 20px;\n font-weight: normal;\n color: #000000;\n margin: 34px 0px 0px 0px\n }\n\n #message p {\n font-size: 13px;\n color: #000000;\n margin: 7px 0px 0px0px\n }\n\n #errorref {\n font-size: 11px;\n color: #737373;\n margin-top: 41px\n }\n </style>\n <title>Service unavailable</title>\n</head>\n\n<body>\n <div id='content'>\n <div id='message'>\n <h2>The request is blocked.</h2>\n </div>\n <div id='errorref'>\n <span>20231010T100356Z-29qa3v8nd909b5gvmupzg6tphs00000003hg00000000awun </span>\n </div>\n </div>\n</body>\n</html>\n","innerError":{"date":"2023-10-10T10:03:56","request-id":"77f8a5d7-f16c-475a-83c5-049ee2d78a2d","client-request-id":"38fa5229-a935-4559-9f28-d865480601f1"}}}

We are getting 403 with Error code UnknownError along with below error response -

<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'>
<html xmlns='http://www.w3.org/1999/xhtml'>

<head>
    <meta content='text/html; charset=utf-8' http-equiv='content-type' />
    <style type='text/css'>
        body {
            font-family: Arial;
            margin-left: 40px;
        }

        img {
            border: 0 none;
        }

        #content {
            margin-left: auto;
            margin-right: auto
        }

        #message h2 {
            font-size: 20px;
            font-weight: normal;
            color: #000000;
            margin: 34px 0px 0px 0px
        }

        #message p {
            font-size: 13px;
            color: #000000;
            margin: 7px 0px 0px0px
        }

        #errorref {
            font-size: 11px;
            color: #737373;
            margin-top: 41px
        }
    </style>
    <title>Service unavailable</title>
</head>

<body>
    <div id='content'>
        <div id='message'>
            <h2>The request is blocked.</h2>
        </div>
        <div id='errorref'>
            <span>20231010T094451Z-p7zdzdefep22vfgqztzyv8x3u0000000039g00000001tu5p            </span>
        </div>
    </div>
</body>
</html>

We have noticed significant increase of this error since yesterday for multiple tenants. Can someone offer some guidance on how to resolve this issue?

Microsoft Security Microsoft Graph

1 answer

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  1. CarlZhao-MSFT 46,371 Reputation points
    2023-10-11T09:47:18.56+00:00

    Hi @Kshitija Valsangkar

    Similar issues have increased significantly in recent days, and this appears to be a backend server issue with the Graph OneNote API. Please submit a support ticket on this to get assistance from the Graph product support team.

    Hope this helps.

    If the reply is helpful, please click Accept Answer and kindly upvote it. If you have additional questions about this answer, please click Comment.

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