Error 403 when using the OneNote Microsoft Graph API

Kshitija Valsangkar 30 Reputation points
2023-10-10T10:31:57.17+00:00

We are encountering an error with the OneNote Microsoft Graph API when calling the following endpoints:

GET - https://graph.microsoft.com/v1.0/me/onenote/notebooks

POST - https://graph.microsoft.com/v1.0/me/onenote/sections/{section-id}/pages

Below is the sample response for GET endpoint (onenote/notebooks)-

Forbidden - {"error":{"code":"UnknownError","message":"<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'>\n<html xmlns='http://www.w3.org/1999/xhtml'>\n\n<head>\n <meta content='text/html; charset=utf-8' http-equiv='content-type' />\n <style type='text/css'>\n body {\n font-family: Arial;\n margin-left: 40px;\n }\n\n img {\n border: 0 none;\n }\n\n #content {\n margin-left: auto;\n margin-right: auto\n }\n\n #message h2 {\n font-size: 20px;\n font-weight: normal;\n color: #000000;\n margin: 34px 0px 0px 0px\n }\n\n #message p {\n font-size: 13px;\n color: #000000;\n margin: 7px 0px 0px0px\n }\n\n #errorref {\n font-size: 11px;\n color: #737373;\n margin-top: 41px\n }\n </style>\n <title>Service unavailable</title>\n</head>\n\n<body>\n <div id='content'>\n <div id='message'>\n <h2>The request is blocked.</h2>\n </div>\n <div id='errorref'>\n <span>20231010T073458Z-xwfxas7svt5m5e7g23u67cudfg000000009g00000002dwux </span>\n </div>\n </div>\n</body>\n</html>\n","innerError":{"date":"2023-10-10T07:34:58","request-id":"d038afb6-79bc-4e9d-9d37-589b5b6980e9","client-request-id":"c441a5c9-2cac-4a9b-bf9e-08b3af58b2fb"}}}

Below is the sample response for POST endpoint (onenote/sections)-

Forbidden - {"error":{"code":"UnknownError","message":"<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'>\n<html xmlns='http://www.w3.org/1999/xhtml'>\n\n<head>\n <meta content='text/html; charset=utf-8' http-equiv='content-type' />\n <style type='text/css'>\n body {\n font-family: Arial;\n margin-left: 40px;\n }\n\n img {\n border: 0 none;\n }\n\n #content {\n margin-left: auto;\n margin-right: auto\n }\n\n #message h2 {\n font-size: 20px;\n font-weight: normal;\n color: #000000;\n margin: 34px 0px 0px 0px\n }\n\n #message p {\n font-size: 13px;\n color: #000000;\n margin: 7px 0px 0px0px\n }\n\n #errorref {\n font-size: 11px;\n color: #737373;\n margin-top: 41px\n }\n </style>\n <title>Service unavailable</title>\n</head>\n\n<body>\n <div id='content'>\n <div id='message'>\n <h2>The request is blocked.</h2>\n </div>\n <div id='errorref'>\n <span>20231010T100356Z-29qa3v8nd909b5gvmupzg6tphs00000003hg00000000awun </span>\n </div>\n </div>\n</body>\n</html>\n","innerError":{"date":"2023-10-10T10:03:56","request-id":"77f8a5d7-f16c-475a-83c5-049ee2d78a2d","client-request-id":"38fa5229-a935-4559-9f28-d865480601f1"}}}

We are getting 403 with Error code UnknownError along with below error response -

<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'>
<html xmlns='http://www.w3.org/1999/xhtml'>

<head>
    <meta content='text/html; charset=utf-8' http-equiv='content-type' />
    <style type='text/css'>
        body {
            font-family: Arial;
            margin-left: 40px;
        }

        img {
            border: 0 none;
        }

        #content {
            margin-left: auto;
            margin-right: auto
        }

        #message h2 {
            font-size: 20px;
            font-weight: normal;
            color: #000000;
            margin: 34px 0px 0px 0px
        }

        #message p {
            font-size: 13px;
            color: #000000;
            margin: 7px 0px 0px0px
        }

        #errorref {
            font-size: 11px;
            color: #737373;
            margin-top: 41px
        }
    </style>
    <title>Service unavailable</title>
</head>

<body>
    <div id='content'>
        <div id='message'>
            <h2>The request is blocked.</h2>
        </div>
        <div id='errorref'>
            <span>20231010T094451Z-p7zdzdefep22vfgqztzyv8x3u0000000039g00000001tu5p            </span>
        </div>
    </div>
</body>
</html>

We have noticed significant increase of this error since yesterday for multiple tenants. Can someone offer some guidance on how to resolve this issue?

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
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  1. CarlZhao-MSFT 37,786 Reputation points
    2023-10-11T09:47:18.56+00:00

    Hi @Kshitija Valsangkar

    Similar issues have increased significantly in recent days, and this appears to be a backend server issue with the Graph OneNote API. Please submit a support ticket on this to get assistance from the Graph product support team.

    Hope this helps.

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