Unable to log into authenticator

Chris Lieberman 20 Reputation points
2023-10-10T14:07:01.3233333+00:00

I got a new iphone I can't log into outlook without authenticator. But I can't log into authenticator because it's a new phone and I guess I was too stupid to not write the password down anywhere. I am still logged into outlook and msn on my laptop though. So is there anyway to get the phone logged in? I tried resetting the passwords and it tells me they will send a code to my cell phone number or my email address. But I am not getting any codes at either. I am stuck and don't know what to do.

Thanks.

Outlook
Outlook
A family of Microsoft email and calendar products.
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Accepted answer
  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-10T14:21:32.5+00:00

    If you're still logged on then another option is to find and turn off the MFA on these accounts. For a microsoft personal account the settings are here.

    https://account.microsoft.com/security

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  1. Dave Patrick 426.2K Reputation points MVP
    2023-10-10T14:10:06.48+00:00

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    I am still logged into outlook and msn on my laptop though.

    If you're still logged on then another option is to find and turn off the MFA on these accounts.

    -

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