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In recent months we have been experiencing problems with audio drive duplication on Dell Latitude 3420 notebooks. We noticed that this error only occurs on Windows 10 22H2. In search of a solution, we updated the drive, reinstalled it, and removed the duplicate drive. It happens that after a few days the audio drivers return to duplicity. This has caused problems for using Teams and Zoom in meetings.
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Does it happen after you install update?
What would be the problem in Teams and Zoom?
Are you facing any issue with other applications too?
I was unable to identify any updates that created this problem.
As for Teams and Zoom, they cannot identify which audio device to use and the sound ends up not coming out. On some machines we are able to select which device to use during the meeting, but when another meeting starts the configuratin of application is lost. We tested it, for example, with sound from a YouTube video and it works normally. We also opened a ticket with DELL because identifying this problem on Latitude 3420 notebooks with Windows 10. With Windows 11, the error does not occur.
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Same issue here with Dell Latitude 5420, running on Windows 10 Enterprise.
In the affected device, open start and search for feedback and open the Feedback Hub app and report this issue.
Try performing Clean Boot and see if the problem persists?
Have a look at:
If NOT, enable services one by one to see which one causing the problem.
Reza-Ameri, thank you for your response
We opened a ticket with Dell due to the fact that the error only occurs on Latitude 3420 notebooks. We were informed by Dell that the error occurs due to a Drives update of Microsoft. According to the information, in the update generic drives are being installed and as a solution we should install the drive from the Dell website and disable the Drives Update in Windows 10. We did the procedure and are waiting to see if the problem happens again.
In the case don't resolve the issue, we will try your suggestion.
Thank you for the update and make sure report it in the Feedback Hub app too.
