Pc crashing due to a BugCheck error

Ben 0 Reputation points

My build is crashing randomly while using Reality Capture (RealityCapture is photogrammetry software for creating 3D models out of unordered photographs)

Typically, when I'm processing a model, the CPU runs at 100% capacity max temp registered at 86°C, and the GPU reaches a maximum utilization of around 40% with a max temp of 68°C.

It operates smoothly for a certain period and then unexpectedly crashes, The error that's appearing in the event viewer is: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000018, 0x0000000000000002, 0x0000000000000001, 0xfffff80337663440). A dump was saved in C:\Windows\MEMORY.DMP. Report Id: 231c285f-304e-43a8-b9bf-4967dbb31a3d.

The PC specs are Windows 10. AMD Ryzon 9 16 core 4501Nhz, 128Gb Ram, GPU RTX 3090 Ti Win 10 pro, 4Tb SSD, Motherboard is an ASUS STRIX X670E-E Gaming WIFI.

The computer has the latest Windows updates and drivers installed.

Any help will be much appreciated, thank you.

Here is a link to the dump file https://www.dropbox.com/scl/fi/q3dm8jfg28uro4skcmd8r/100923-8218-01.7z?rlkey=eawcykfed4702s10dn9qsdgs8&dl=0

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,805 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Reza-Ameri 16,836 Reputation points

    Open start and search for feedback and open the Feedback Hub app and report this issue and you may share dump file there.

    Try installed all updates for Windows.

    Try update your drivers.

    Make sure update the software which causing the crash.