Share via

I cannot get Outlook to install on my Microsoft Office 365 account. I get this message: the connection to the outgoing (SMTP)server was dropped. Please check the outgoing SMTPserver settings and try again. I know nothing about technology so please help

Tom Chorey 5 Reputation points
2023-10-10T21:59:20.0533333+00:00

please see my question above

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,939 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. SokiGuo-MSFT 24,031 Reputation points Microsoft Vendor
    2023-10-11T01:21:29.9566667+00:00

    Hi @Tom Chorey

    In order to better study this issue, please provide more details:

    What type of account are you configuring for POP/IMAP?

    Is the error message shown below?

    User's image

    Depending on the error message, there may be a problem with the port settings when you configure your account. Please follow the instructions below to fix the problem:

    1. Verify that the outgoing (SMTP) server settings are accurate.
    2. Make sure your internet connection is reliable and operating as it should.
    3. Should you want assistance, get in touch with your email provider.
    4. Disable any firewall or antivirus software that might be obstructing the connection for the time being.
      Start Outlook and your computer again to check if the problem has been fixed.

    POP, IMAP, and SMTP settings: POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support.

    Hope this helps!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.